Hiring & Onboarding Specialist at CNS Companies in Harrisburg, PA

Description

Company Overview 

CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions - Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center. 

Our reputation is built on personalized service, client-focused solutions, and a culture grounded in professionalism, integrity, and servant leadership. From supporting fleet safety and regulatory compliance to protecting employee health and delivering business-critical training, our teams partner closely with clients to solve complex operational challenges.

If you are passionate about meaningful work, collaborative teams, and making a measurable impact across industries, we invite you to join CNS Companies — a people-first organization where your expertise is valued and your growth is encouraged.

Learn more about CNS Companies:
https://www.cns-companies.com/about-us/

Position Overview

 The Driver Specialist (Hiring & Onboarding Specialist) is responsible for overseeing and managing the Driver Qualification File (DQF) program for CNS clients. This role plays a critical part in ensuring regulatory compliance, supporting client onboarding, and delivering exceptional service to both drivers and customers. The position includes working directly one-on-one with drivers to complete onboarding documentation, ensure accurate paperwork completion, and guide drivers through compliance requirements. 

Primary Responsibilities

• Manage and maintain the Driver Qualification File (DQF) program 
• Conduct DQF audits, compile audit findings, and communicate results to Account Managers 
• Coordinate onboarding for new clients and newly added drivers 
• Manage DOT drug and alcohol consortium processes 
• Perform DOT drug and alcohol testing services for clients and drivers 
• Provide exceptional customer service and ongoing client communication 
• Ensure compliance with DOT regulations and company standards
• Meet one-on-one with drivers to complete onboarding and compliance paperwork 
• Guide drivers through required documentation and ensure all forms are completed accurately and efficiently

Secondary / Backup Responsibilities

• Support the Safety Rating Upgrade team as needed 
• Assist with providing DQF audit information and reporting support 
• Participate in client consultations and compliance-related discussions

Requirements

Qualifications & Core Competencies

To be successful in this role, candidates should demonstrate the following:

• Positive, professional, and client-focused attitude 
• Strong attention to detail and exceptional organizational skills 
• Ability to effectively multitask and prioritize responsibilities 
• Proactive, solution-oriented mindset 
• Strong critical thinking and problem-solving abilities 
• Proficiency with Microsoft Office applications, including Word and Excel 
• Experience with QuickBooks for billing is preferred 
• Excellent verbal and written communication skills 
• Ability to build strong relationships with clients and team members 
• General understanding of all CNS service lines to support referrals and cross-functional collaboration 
• Willingness and ability to develop deep expertise in DOT regulations and compliance standards