Technology Internship Program (AI… at CNA Insurance · Chicago

Summary: CNA Insurance is one of the country’s largest writers of commercial and specialty insurance, seeking interns for their Tech Summer Internship Program. Interns will gain hands-on experience in AI-driven innovation and governance, collaborating with teams to pilot AI tools and develop governance policies. Responsibilities: - Collaborate with CNA’s Digital Workplace Enablement and AI Governance teams to pilot and evaluate emerging AI tools such as Microsoft 365 Copilot and Copilot Web Chat - Support the development and refinement of AI governance policies, standards, and guidelines that promote ethical and compliant use of AI - Conduct risk assessments and control testing for generative AI tools used in business operations - Partner with business units to optimize AI prompts, data formats, and workflows to improve operational efficiency - Explore regulatory developments and industry trends to inform CNA’s AI compliance strategy - Contribute to training materials and awareness campaigns on responsible AI use Required Qualifications: - Must be a sophomore, junior, or senior (undergraduate) or in the first year of a Master's program pursuing a degree in Information Systems, Computer Science, Human-Computer Interaction, Business Technology, or a related field - A minimum 3.00 GPA is required (overall and major) - Familiarity with digital productivity platforms (e.g., Microsoft 365 tools such as Word and Outlook, Google Workspace) and interest in emerging AI technologies - Understanding of basic IT concepts including systems architecture, user experience, and enterprise tooling - Ability to research, analyze, and clearly communicate technical concepts related to AI and workplace technology, both written and verbal - Strong collaboration skills with the ability to work independently and within cross-functional teams - Excellent organizational skills and time management to support multiple pilot initiatives - Strong organizational skills - Excellent interpersonal and communication skills - Effective problem solving, analytical aptitude, learn quickly and embrace change - Demonstrated leadership ability - Must be legally authorized to work in the United States without sponsorship now or in the future Required Skills: AI governance, Microsoft 365 tools, Information Systems Important Skills: Human-Computer Interaction, Research, analysis Nice-to-Have Skills: Collaboration skills, Leadership ability Benefits: CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.