Aftersales Representative at CMV Group in Derrimut, AU-VIC, A

About CMV Truck and Bus

CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.

CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

Take ownership of customer relationships. Drive parts and service sales. Help keep Australia's transport industry moving.
We are seeking a motivated and commercially focused Aftersales Representative to join our Derrimut team.
If you're passionate about customer relationships, sales growth and the heavy vehicle industry, this is your opportunity to make a real impact while working with some of the industry's most respected brands.
About the Role
As our Aftersales Representative, you will be the face of CMV Truck & Bus to customers across your territory.
Your focus will be to grow parts, service, maintenance and contract sales while building strong, long-term customer partnerships. You'll identify opportunities, understand customer needs and connect customers with the right solutions to maximise vehicle uptime and business performance.
This role combines relationship management, business development and account management in a fast-paced and rewarding environment.
Key Responsibilities
• Develop and maintain strong relationships with new and existing customers
• Promote and sell service, parts, repairs and maintenance solutions
• Identify sales opportunities and grow market share within your region
• Build strategic account plans and proactively manage customer accounts
• Work closely with Service, Parts and Sales teams to deliver exceptional outcomes
• Generate and follow up customer leads
• Maintain customer information and sales pipelines using Salesforce
• Promote connected vehicle services and uptime solutions
• Support customers in maximising vehicle performance and operational efficiency
• Achieve sales and profitability targets through proactive customer engagement
What's in it for you?
• Fully maintained company vehicle
• Competitive salary package
• Autonomous field-based role
• Stable, long-term career with a trusted Australian business
• Access to ongoing training and professional development
• Work with leading truck brands including Volvo, Mack and UD
• Supportive team culture that values safety, respect and continuous improvement
About You
To be successful, you will have:
• Experience in B2B sales, account management or customer relationship management
• Strong commercial awareness and negotiation skills
• Excellent communication and relationship-building abilities
• Proven ability to work independently and manage your own schedule
• Experience using CRM systems such as Salesforce
• A customer-first mindset and genuine passion for delivering outstanding service
• Current Australian Driver's Licence (Heavy Vehicle Licence highly regarded)
Highly Desirable
• Experience in the heavy vehicle, automotive, transport or related industries
• Knowledge of service operations, parts sales or fleet maintenance
• Experience managing commercial customer accounts

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.