Tech Operations Engineer I at CME Group in Chicago - 20 S. Wacker

Summary: CME Group is the world’s leading derivatives marketplace, and they are seeking a Tech Operations Engineer I to provide day-to-day support for their electronic trading and clearing applications. The role involves monitoring customer-facing environments, triaging incidents, and ensuring system stability while adhering to established guidelines and policies. Responsibilities: - Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units - Remediate systems & application issues in these environments - Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support - Accurately report incidents to management - Learn and execute triage, escalation protocol and recovery procedures per application/business area - Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner - Learn specific application flows and general functionality by application - Process hardening. Identify and implement process improvements - Document timeline of events for incident reporting and post mortem Required Qualifications: - Ability to monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units - Remediate systems & application issues in these environments - Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support - Accurately report incidents to management - Learn and execute triage, escalation protocol and recovery procedures per application/business area - Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner - Learn specific application flows and general functionality by application - Process hardening. Identify and implement process improvements - Document timeline of events for incident reporting and post mortem - Basic proven Linux knowledge - Experience with incident/issue management systems and process - Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios - Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual - Cloud platform experience Required Skills: Linux, Incident Management, Issue Management Systems, Cloud Platforms, Application Monitoring, System Stability Monitoring, Incident Triage, Escalation Protocols, Process Improvement, Incident Reporting, Multi-tasking, Prioritization Benefits: Comprehensive health coverage, A retirement package that includes both a 401(k) and an active pension plan, Highly competitive education reimbursement provisions, Paid time off, A mental health benefit