MDW Customer Care Center Level 1 Representative at CMA in Remote

MDW CUSTOMER CARE CENTER LEVEL 1 REPRESENTATIVE Location: Albany, NY, US   CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department. Mandatory Requirements • Excellent Communication skills, both verbal and writing • Ability to troubleshoot and triage issues • Basic computer skills • Experience using Microsoft applications such as Outlook, Word, and Excel • High School Diploma or GED Preferred Skills • Bachelors degree preferred • Previous call center experience • Experience with help desk ticketing systems such as Helix • Health business knowledge (preferably Medicaid experience) Location: 11 Corporate Woods Blvd, Albany NY  (Remote)