Front Desk Agent at CloudTen Residential in Ocotillo Village

Summary: CloudTen is a residential brand that manages and operates multifamily properties throughout the West. As a Front Desk Agent, you will provide exceptional customer service and create a memorable stay for every guest, ensuring guest satisfaction and loyalty. Responsibilities: - Greeting guests in a friendly and welcoming manner - Checking guests in and out of the hotel - Answering phone calls and assisting guests with inquiries - Making reservations and handling bookings - Providing information about hotel services and amenities - Handling guest requests and complaints in a timely and professional manner - Ensuring the front desk area is clean and organized - Assisting with luggage and transportation arrangements - Maintaining guest confidentiality and security - Working closely with other hotel staff to ensure a seamless guest experience - Assists in the handling of guest service requests and various concerns as required - Conducts follow-up activity as needed with new and current guests to establish and maintain positive guest relations - Ensure that guests are provided with a clean, safe, well-maintained community - Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence - Maintain high standards of guest services and relations - Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, guests should be notified in a timely manner. If the work order is not resolved within 48 hours, the regional manager should be notified - Represent the company and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public - Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy Required Qualifications: - High school diploma or equivalent /college degree or related coursework; or two years related experience and/or training; or equivalent combination of education and experience - Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC - Top notch communication skills, both verbal and written Required Skills: Microsoft Office, Customer service Benefits: Comprehensive Health Benefits, Tax-Saving Benefits, Peace of Mind, Work Model, Time to Recharge