Account Manager – Ανάπτυξη Πελατολογίου at Cloudt · Heraklion

Company Description We develop online software solutions for accountants and small businesses, with a focus on invoicing and financial management. Our products help clients simplify their daily operations and improve efficiency through modern, user-friendly tools.

Role Description The Account Manager is a full-time, on-site role based in Iráklion. This role focuses on expanding and maintaining a strong client portfolio among accountants and small businesses using our software solutions. Day-to-day responsibilities include identifying new business opportunities, conducting outreach and product presentations, managing the onboarding process, and nurturing long-term client relationships. The Account Manager tracks client needs, coordinates with internal teams to address issues, and provides feedback to support product improvement. The role also involves monitoring sales performance, maintaining accurate records in CRM tools (Pipedrive), and contributing to targeted growth strategies.

Qualifications

• Strong client relationship management and account development skills, with experience in building and maintaining a customer portfolio.
• Sales and business development capabilities, including lead generation, negotiation, and closing new business opportunities.
• Familiarity with software or SaaS solutions, ideally in accounting, invoicing, or small business management domains.
• Excellent communication and presentation skills in en_US and Greek, with the ability to explain technical concepts in a clear, accessible way.
• Solid organizational and time-management skills, including accurate documentation and use of CRM or similar tools.
• Ability to work collaboratively with product, support, and marketing teams, and to adapt in a dynamic, digitally driven environment.
• Bachelor’s degree in Business, Marketing, Economics, or a related field is preferred, or equivalent professional experience.
• Previous experience in account management, sales, or customer success, especially in B2B or technology sectors, is a strong advantage.