UX Content Strategist Intern at Cloudflare in Austin, TX

Summary: Cloudflare is a company on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. They are seeking a highly autonomous and empathetic UX Content Strategy Intern to enhance user-facing experiences through research and collaboration with design and engineering teams. Responsibilities: - User Conversation Improvement: Work directly in our products to improve the clarity, consistency, and effectiveness of in-product copy, interface labels, error messages, and navigation - Research & Enhancement: Partner with senior strategists to design and lead content research projects to identify user pain points and inform product enhancements - Cross-Functional Collaboration: Collaborate with designers, engineers, and product managers to ensure user-facing experiences are intuitive and accurate - Strategic Alignment: Work with content strategy leads to ensure all in-product language aligns with the overall product voice and content style guides - Project Autonomy: Manage multiple simultaneous content projects, maintaining high quality and timely delivery while working independently Required Qualifications: - Currently pursuing a degree in UX, Technical Communication, Journalism, English, Design, Engineering, Marketing, or a related field with a strong writing emphasis or technical communication - A writing or design sample portfolio demonstrating experience in clear, user-focused content creation (course work is acceptable) - Ability to commit to a minimum 12 week summer internship - In office 3-5 days a week in Austin, TX - Exceptional written and verbal communication skills, with a proven ability to distill complex topics into simple, usable language - High degree of organization and strong collaboration skills, with a demonstrated willingness to ask clarifying questions and interview/talk to a variety of stakeholders (users, engineers, product managers) - Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion - Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth Preferred Qualifications: - Familiarity with marketing concepts, positioning, and how brand messaging translates into a product interface - Experience with user research methodologies (surveys, interviews) or basic data analysis/data science skills - Interest in and familiarity with AI tools and prompt engineering to explore efficiencies in content drafting or testing - Foundational understanding of code, web development, or experience with developer platforms Required Skills: UX Design, Content Strategy Important Skills: User Research Nice-to-Have Skills: Self-management, Collaboration Skills, Organization Skills