Technical UX Content Strategist Intern at Cloudflare in Austin, TX

Summary: Cloudflare is a company on a mission to help build a better Internet, operating one of the world’s largest networks. They are seeking a highly analytical and technical UX Content Strategy Intern to join their Product Content Experience team, where the intern will drive data-informed content decisions to improve the experience for developers. Responsibilities: - Content Ecosystem Analysis: Analyze performance data to identify inefficiencies, gaps, and content needs across various technical platforms and user flows (documentation, API references, product dashboards) - UX Content Improvement: Work alongside technical writers and UX strategists to implement content-driven improvements, focusing on clarity, consistency, and organization of technical information for diverse developer audiences - User Journey Mapping: Focus on seeing the "bigger picture" by mapping out complex developer journeys and proposing structural or content changes to streamline new user onboarding and feature adoption - Cross-Functional Collaboration: Serve as the content connection point between Developer Experience teams, Technical Writing, and Product teams to ensure all content is accurate, usable, and strategically placed - AI & Code Integration: Explore and implement the use of AI tools and technical content structures (e.g., "vibe coding" or YAML/Markdown organization) to improve content modularity and efficiency Required Qualifications: - Currently pursuing a degree in a field requiring Journalism, Marketing, Technical Communication, Information Science, Computer Science, or UX/HCI - A portfolio of writing samples or case studies demonstrating the ability to structure and explain technical concepts clearly - Ability to commit to a minimum 12 week summer internship - In office 3-5 days a week in Austin, TX - Technical Comfortability: Demonstrated high comfort level with or a fierce eagerness to learn technical concepts, developer tools, and content platforms - UX "Chops": Foundational understanding of user experience principles and how content impacts the user journey - Strong organizational and collaborative skills, with the professionalism to work with technical experts and product leadership - Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion - Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth Preferred Qualifications: - Experience or interest in coding, version control (Git), or actively editing/writing in platforms that require technical content structures (Markdown, YAML, etc.) - Familiarity with content analytics, A/B testing, or using data visualization tools to drive content decisions - Practical experience leveraging generative AI and prompt engineering to improve content quality or team efficiency - Experience with design tools (Figma) and understanding how content works within component-based design systems Required Skills: Content Strategy, Data Analysis Important Skills: User Experience Principles, Coding, Version Control (Git) Nice-to-Have Skills: Self-management, Interest in AI, Design Tools, Collaboration Skills, Feedback Responsiveness