Technical Support Engineer Intern (Summer 2026) at Cloudflare · Austin

Summary: Cloudflare is a company on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. As a Technical Support Engineer Intern, you will work directly with customers and cross-functional teams to solve complex technical challenges while gaining hands-on experience with Cloudflare's products and internet technologies. Responsibilities: - Collaborate with senior engineers to analyze and troubleshoot customer issues - Track support requests using our ticketing system - Participate in team meetings to discuss and share feedback - Help create and update technical documentation and run books - Provide feedback on our product and potential improvements based on customer interactions - Support the team in testing new releases and reporting bugs - Perform other duties/projects as assigned Required Qualifications: - Currently pursuing an undergraduate degree in a Computer Sciences or related field - Self-driven and capable of learning new technologies/systems/features with some guidance - Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7 - Experience using Linux - Experience in command line and tools, including curl, dig, traceroute, openssl and git - Experience writing scripts in Bash, Python, JavaScript, or other scripting languages - Awareness of what DNS, SSL/TLS and HTTP is and how these function - Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS - Must be able to work 40 hours a week - Must be able to commit to a 12 week program Preferred Qualifications: - Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels - You are familiar with Cloudflare and have a site actively using our platform Required Skills: Linux, Scripting languages, Internet technologies Important Skills: Command line tools, Web server configuration Nice-to-Have Skills: Curiosity, Customer interaction, Troubleshooting, Self-driven Internship Start Date: Start in 2026 Summer