Technical Support Engineer Intern (Summer 2026) at Cloudflare · Austin

Summary: Cloudflare is a company on a mission to build a better Internet, operating one of the world’s largest networks. They are seeking a Technical Support Engineer Intern who will collaborate with senior engineers to troubleshoot customer issues and gain hands-on experience with Cloudflare’s products while developing valuable technical skills. Responsibilities: - Collaborate with senior engineers to analyze and troubleshoot customer issues - Track support requests using our ticketing system - Participate in team meetings to discuss and share feedback - Help create and update technical documentation and run books - Provide feedback on our product and potential improvements based on customer interactions - Support the team in testing new releases and reporting bugs - Perform other duties/projects as assigned Required Qualifications: - Currently pursuing an undergraduate degree in a Computer Sciences or related field - Self-driven and capable of learning new technologies/systems/features with some guidance - Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7 - Experience using Linux - Experience in command line and tools, including curl, dig, traceroute, openssl and git - Experience writing scripts in Bash, Python, JavaScript, or other scripting languages - Awareness of what DNS, SSL/TLS and HTTP is and how these function - Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS - Must be able to work 40 hours a week - Must be able to commit to a 12 week program Preferred Qualifications: - Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels - You are familiar with Cloudflare and have a site actively using our platform Required Skills: OSI Model, Linux, Command line tools, curl, dig, traceroute, openssl, git, Scripting languages, Bash, Python, JavaScript, DNS, SSL/TLS, HTTP, Web server configuration, Apache, Nginx, IIS, Network troubleshooting, BGP routing, GRE tunnels, Mandarin, Spanish, Portuguese, Self-driven Internship Start Date: Start in 2026 Summer