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Program Operations Analyst Intern (Summer 2026) at Cloudflare · San…
Skills
Job Description
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available location(s): San Francisco, CA
About the Role:
We are seeking a highly motivated and detail-oriented undergraduate student to join the Employee Briefing Center (EBC) team as a Program Operations Analyst Intern. This role is crucial in enhancing the efficiency, scalability, and reporting capabilities of the EBC program. The ideal candidate will have a foundational understanding of business processes, a keen interest in automation, and a desire to improve operational excellence using technology.
Key Responsibilities
The intern will focus on two core areas: Operations Projects and EBC Tooling / Reporting.
1. Operations & Process Improvement (Approx. 60% of Time)
- On-Site Logistics Lead: Coordinate end-to-end event logistics within our SF headquarters, partnering with Facilities, IT and Security teams to manage high-volume scheduling and resource allocation for the EBC. Drive operational excellence by maintaining a meticulously organized briefing center, ensuring all physical spaces and materials meet brand standards for global C-suite executives and key stakeholders.
- Identify and Implement Automation Opportunities: Work closely with the EBC team to map existing manual processes (e.g., brief request intake, feedback collection, resource allocation) and identify opportunities for automation using existing tools or Cloudflare solutions (e.g., Workers, AI agents, workflow automation features, etc.).
- Develop and Test Solutions: Design, build, and test basic automated workflows to streamline EBC operations, focusing on workload reduction, accuracy and user experience.
- Process Documentation: Create clear, concise documentation and training materials for new automated processes and updated standard operating procedures (SOPs).
2. Tool Improvement and Reporting (Approx. 40% of Time)
- EBC Management Tool Support: Assist in the daily operation and maintenance of the EBC management tool. This includes data integrity checks, user support, and configuration assistance.
- Tool Improvement Lean-in: Gather user feedback from the EBC team on tool functionality and propose/assist with minor tool improvements or feature enhancements to increase user adoption and efficiency.
- Reporting & Analytics: Develop, generate, and maintain regular operational reports and dashboards from the EBC management tool. This includes key metrics like briefing volume, customer satisfaction, resource utilization, and operational efficiency gains from automation.
- Data Analysis: Conduct preliminary analysis on EBC data to identify trends, performance gaps, and areas for strategic operational improvement.
Qualifications
Required:
- Currently enrolled in an accredited undergraduate degree program.
- Ability to commit to a minimum 12 week summer internship.
- In office 3-5 days a week in San Francisco, CA.
- Strong analytical and problem-solving skills with a logical approach to process mapping.
- Basic experience or demonstrated interest in automation concepts, scripting, or no/low-code workflow tools.
- Proficiency in Microsoft Excel (or Google Sheets) for data manipulation, analysis, and basic reporting (e.g., pivot tables, formulas).
- Excellent written and verbal communication skills, with an ability to document technical processes clearly for a non-technical audience.
- Highly organized, self-motivated, and capable of managing multiple tasks simultaneously in a fast-paced environment.
What You Will Gain
- Hands-on Experience: Practical experience developing and deploying real-world automation solutions that directly impact a critical business function.
- Professional Development: Mentorship from EBC and Operations leaders, exposure to executive-level strategic programs, and a deep understanding of B2B customer engagement strategy.
- Tool Expertise: In-depth knowledge of EBC management tools and best practices for operational reporting and data governance.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.