IT Product Manager Intern, Assets at Cloudflare in Austin, TX

Summary: Cloudflare is on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. As an IT Product Manager Intern, you will play a pivotal role in transforming how internal teams collaborate and execute work by leveraging AI to redefine processes and automate workflows. Responsibilities: - Lead the product discovery and definition for internal systems, translating high-level business needs into clear technical specifications and user stories - Lead comprehensive user research by interviewing internal stakeholders to map out the current collaboration landscape and identify major pain points - Architect AI-driven document pipelines that ingest raw stakeholder inputs and output structured, standard-compliant assets such as Business Requirement Documents (BRDs), Product Roadmaps, and User Personas - Design and validate AI-driven logic workflows and solutions—such as automated meeting synthesis, intelligent knowledge retrieval, or cross-team dependency alerts—that automatically identify and cluster similar tickets, enabling teams to manage "themes" of work rather than individual tasks - Collaborate with engineering teams to implement thoughtful automation and deliver a functional MVP (Minimum Viable Product) that integrates seamlessly into Cloudflare’s existing tool stack - Innovate using an AI strategy to maintain the product backlog for internal platforms, helping to make trade-off decisions between speed of delivery and feature depth based on stakeholder inputs and business value - Optimize the "Discovery to Development" velocity by identifying friction points in the documentation process and deploying generative solutions that reduce lag time - Develop validation frameworks that utilize AI to cross-reference incoming requests against existing requests and OKRs, ensuring resources are automatically prioritized for high-impact initiatives - Define and deploy success metrics for improvements, measuring how your solutions reduce manual triage overhead, meeting fatigue, email overhead, or information search time Required Qualifications: - Currently enrolled in or recently graduated from a Bachelor's or Master's degree program in Computer Science, Business Administration, Information Systems, Organizational Psychology, Engineering Management, or a related field - A strong conceptual understanding of Artificial Intelligence, specifically how LLMs and Natural Language Processing (NLP) can be applied to text analysis, workflow automation, text summarization, sentiment analysis, and knowledge management - Practical experience or strong theoretical knowledge of prompting LLMs to generate structured outputs is essential - Demonstrated understanding of the Product Management lifecycle, including requirements gathering, writing user stories, and agile/scrum methodologies - Proficiency in defining problems, validating hypotheses, and prioritizing features based on user impact - Deep familiarity with standard product artifacts (BRDs, PRDs, Roadmaps) and an understanding of their importance in the Software Development Life Cycle (SDLC) - Ability to map out complex process flows and identify specific areas where human intervention can be replaced by logic or automation - Ability to break down a business problem into its technical components and evaluate software vendors or tools based on objective criteria (Analytical Rigor) - A mindset for efficiency and eagerness to automate repetitive writing tasks (Process Optimization) - Superior written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders clearly - Strong ability to conduct empathetic customer interviews, ask probing questions to get to the root cause, and synthesize unstructured feedback into actionable insights (User Research Skills) Preferred Qualifications: - Hands-on experience with Jira or Salesforce or similar Enterprise Service Management tools - Experience with collaboration platforms (e.g., Miro, Google Workspace) - Familiarity with the concept of Model Context Protocols (MCPs) or agentic workflows - Ability to create simple wireframes or mockups (using Miro or similar) to visualize your solution concepts for stakeholders - Prior internship experience in Product Management, Business Analysis, or IT Operations - Basic understanding of ROI (Return on Investment) calculations to support the creation of robust Business Cases Required Skills: AI/ML Fluency, Product Fundamentals, Analytical & Process Mindset Important Skills: User Research Skills, Jira, Salesforce Nice-to-Have Skills: Financial Acumen, UX/Design, Collaboration Platforms, Empathy