Data and Technology - Operations and AI… at Cloudflare · Washington

Summary: Cloudflare is on a mission to help build a better Internet, and they are seeking an Operations and AI Innovation Intern to modernize workflows by integrating AI-driven automation. The intern will audit manual workflows, develop AI agents, and design automated systems to enhance operational efficiency. Responsibilities: - Audit current manual workflows to identify opportunities for automation - Map out complex business processes (such as internal privacy and vendor assessments, data subject requests, etc.) and provide recommendations on where AI can drive maximum efficiency - Develop and refine AI agents and “Gems” to automate manual tasks - This includes prompt engineering, defining agent personas, and iteratively testing outputs to ensure they meet quality standards - Define and develop data queries and dashboards to track key performance indicators and analyze operational metrics using tools such as Google Looker Studio or Tableau - Design and deploy automated triage and response systems for high-volume inbound requests received through emails, ticketing systems, and other shared departmental channels - Help map internal data sources, such as internal Wikis, Sales answer banks, and technical documentation into the automation knowledge base to improve response accuracy Required Qualifications: - Currently pursuing a Bachelor's degree in a technical field - Technical Curiosity: Experience using LLM interfaces (such as Gemini) and prompt engineering, paired with a strong interest in the emerging field of AI agents - Problem-Solving Mindset: Ability to analyze manual processes and envision an automated solution - Communication: Ability to distill complex legal or technical requirements into clear actionable insights - Intellectual Curiosity: A natural drive to explore new technologies and a 'figure it out' mindset - Process Documentation: Ability to draft clear technical specifications and Standard Operating Procedures (SOPs) to ensure automated workflows and reporting systems are sustainable and easy for others to maintain - Familiarity with API integrations, Opencode or Windsurf - Ability to commit to a minimum 12 week summer internship - In office 3-5 days a week in the Washington D.C. office Required Skills: AI agent development, Process analysis, Data querying Important Skills: Prompt engineering, API integrations Nice-to-Have Skills: Technical curiosity, Intellectual curiosity, Process documentation, Problem-solving mindset Internship Start Date: Start in 2026 Summer