IT Operations Specialist at Clipboard in Remote

Summary: Clipboard is a fast-growing Series C marketplace focused on connecting workplaces and professionals through an app-based marketplace. The IT Operations Specialist will own internal technology operations, providing support to employees, managing access and security, and ensuring reliable operation of internal systems. Responsibilities: - Support team members by troubleshooting and resolving software, access, and security requests - Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management - Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access - Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact - Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency - Work with our People team on onboarding and offboarding through improving or creating account provisioning automations - Act as a point of contact for vendors and platforms Required Qualifications: - 1-3 years of experience in IT support, system administration, or helpdesk roles in a fast-paced environment - Hands-on experience with SSO, IAM, and access management workflows - Familiarity with email systems, DNS, domain management, and basic security - Experience supporting team members and resolving technical issues in a remote-first environment - Support team members by troubleshooting and resolving software, access, and security requests - Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management - Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access - Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact - Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency - Work with our People team on onboarding and offboarding through improving or creating account provisioning automations - Act as a point of contact for vendors and platforms Preferred Qualifications: - Take ownership of IT support and internal systems - Be curious and persistent when diagnosing and resolving requests in the long term - Move quickly and communicate clearly while supporting employees - Have a solid technical foundation around identity and access management - Excited by developing and scaling the IT function - Self-motivated and driven to learn - Looking to grow your skills through direct experience leading the IT function Required Skills: Systems Administration, Access Management, IT Support Important Skills: SSO, IAM, Google Suite Nice-to-Have Skills: Curiosity