Business Analysis Manager at Clifford Chance in Delhi, Delhi, India

companyDescription Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years. We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement. jobDescription The Role Clifford Chance, a leading global law firm, is pursuing an ambitious strategy that entails large scale transformation across all areas of the organisation. As a result, Clifford Chance is seeking a highly skilled Business Analysis Manager to lead and provide end to end Business Analysis services across complex Finance Transformation. The ideal candidate will have a strong understanding of Finance and bring a deep expertise in shaping and delivering Finance Transformation as a Business Analyst. Who will you work with? This role sits in the Transformation Management Office (TMO). The TMO provides stewardship of the firm’s strategic transformation portfolio, managing programmes and projects to ensure investments advance the firm’s strategy, are effectively governed, and deliver intended outcomes. The TMO operates across the firm’s governance model, working in partnership with executive leadership to define, organise, govern, and deliver transformation in a coordinated and effective manner. The TMO provides a central location and expertise to support, enable and deliver the firm’s transformation strategy. These changes may affect all functional and geographic areas within the Firm (including both legal and non-legal teams) and, as such, there are multiple complex projects and programmes that require sophisticated yet pragmatic programme and change management to ensure the delivery of successful outcomes and maximum business benefits. As a Business Analysis Manager, you will often work on complex and high-impact transformation initiatives and collaborate closely with colleagues across Business Analysis, Change, PMO, and programme delivery, as well as senior c-suite leaders, legal and business professional experts and leads across the firm. What you will be responsible for? As a Business Analysis Manager, you will be responsible for: Actively contributing and driving the adoption of Business Analysis best practice across its community of practice. Providing valuable foresight and insight across transformation initiatives. Informing and assuring change and delivery strategies, decision making, and planning across assigned change. Developing and agreeing appropriate Business Analysis plans across assigned initiatives. Consistently monitoring and improving Business Analysis performance. Conducting effective stakeholder elicitation and collaboration activities across assigned change. Surfacing relevant context and ensuring the accurate definition of AS-IS, TO-BE, business needs, and requirements across assigned change in alignment with the strategic priorities of the firm. Identifying, evaluating, and proposing the most effective way to bridge capability gaps and realise desired value. Managing and maintaining scope, requirements, and design information and their interrelated relationships to ensure effective management and control over proposed changes. Structuring and organising requirements and designs into agreed artefacts and evaluating and agreeing solution design options that will realise anticipated value. Ensuring all requirements are of the expected quality and that proposed solution design options will realise anticipated value. Monitoring and assessing the performance of and value delivered by business and/or technology solutions, managing the removal of any barriers or constraints that may/will prevent the full realisation of anticipated business outcomes and benefits. What will you do? Technical competencies: As a Business Analysis Manager, you will be able to: Actively contribute and drive the adoption of Business Analysis best practice. Nurture and maintain solid stakeholder relationships across the firm, encouraging the free-flowing exchange of information, ideas, and/or innovation to deliver solutions which will realise value in alignment with the firm's strategic priorities. Work closely with senior leadership, portfolio management, and other affected and influencing stakeholder groups to surface and provide valuable foresight and insight to inform demand management, change and delivery strategies, decision making, and planning. Develop and agree Business Analysis and Stakeholder engagement plans and approaches. Ensure appropriate governance is in place to manage scope and requirements. Monitor and assess Business Analysis performance and consistently recommend actions for improvement. Prepare for and conduct all planned elicitation activities. Capture, validate, and assure all elicited information, eliminating conflicting perspectives, and ensuring a collective and consistent view is understood by all affected and/or influencing stakeholders. Document, validate and communicate relevant information to the agreed and appropriate level of detail and foster appropriate collaboration forums for participating stakeholders to feedback, share concerns, and ensure information is accurate and understood. Validate and ensure the accurate definition of the AS-IS using appropriate modelling techniques (e.g. business context, BPMN, use case, data flow modelling), highlighting the problems and interconnected nature of the people, processes, technologies, and/or data affected. Validate and ensure the accurate definition of business needs and high-level requirements in alignment with the firm's strategic priorities. Validate and ensure the accurate definition of the future TO-BE state using appropriate modelling techniques, highlighting the capability gap and opportunities in meeting business needs. Conduct solution feasibility assessments and highlight potential costs, benefits, and delivery complexity in relation to constraints, risks, assumptions, issues, and dependencies. Ensure the accurate definition of the solution scope to inform and assure value realisation, solution proposition thinking, business cases, change management, and delivery decision making, strategies, and planning. Validate and ensure the accurate definition and management of all requirement types and designs (predominantly business, functional, and/or possibly UX and data), and their alignment using appropriate traceability. Regularly monitor and assess proposed changes in scope, requirements, and designs, consistently informing affected and/or influencing stakeholders of potential impacts, resolving any conflicts, and obtaining the appropriate approvals before proceeding. Validate and ensure all requirements and designs meet agreed and expected quality standards, align with business needs, and will realise anticipated business value. Identify, assess, and recommend potential solution design options to meet complex requirements, articulating them into simple terms so that all stakeholders can understand their potential value. Define appropriate measures to use to evaluate solution performance and prepare affected and/or influencing stakeholders for the evaluation of solution performance, operational readiness, and benefits realisation tracking. Evaluate all business, service and/or technology solutions with stakeholders, triaging defects, risks and issues, and highlighting limitations which may restrict the full realisation of desired benefits. Assess operational readiness and inform stakeholders of any external factors which may restrict the full realisation of desired benefits. Provide appropriate recommendations to eliminate risks and issues with solutions and/or operational readiness to ensure value realisation. Core competencies: As a Business Analysis Manager, you will be able to: Actively manage your own development. Coach and support junior colleagues. Connect team goals to broader priorities. Anticipate risks and opportunities. Deliver reliably with focus and pace. Develop forward-looking plans and manage the critical path to delivery to ensure timely, quality outcomes. Identify and escalate risks and issues. Build credibility and rapport. Identify key stakeholders and plan engagement. Use probing questions to understand motivations. Explain ideas without jargon. Tailor messages to audience needs. Seek stretch opportunities and learn from others. Identify and manage your emotions under pressure. Encourage others to experiment e.g., with Gen AI. Understand colleague's needs and adapts communication style accordingly. Actively invite input from colleagues during discussions and ensure quieter voices are heard. Adapt your communication style to suit different cultural and individual preferences. qualifications Your experience You will have: Experience within a Global Professional Services environment. Strong understanding of industry standard business analysis, change, and project management principles, methodologies, tools, and approaches. Finance Transformation experience. Desirable: Relevant Business Analysis accreditation and/or membership. Legal industry experience. TOM transformation experience. CRM, HR, and/or ERP transformation experience. Understanding of technologies such as Interaction, Intapp, ServiceNow, and Workday. Experience enabling organisations to become more data driven with analytics and insights. Experience using AI to optimise business analysis activities and performance. additionalInformation Equal Opportunities At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more about our inclusive culture here