Security Supervisor/Sergeant at Cliff Castle… · Camp Verde

POSITION SUMMARY: Execute Security duties during shifts to safeguard Guests, Team Members, Vendors, and Casino property while ensuring compliance with all regulations. Provide excellent Guest service and focus primarily on Gaming Floor responsibilities.

ESSENTIAL DUTIES:

• Patrol assigned areas to identify and report unusual, dangerous, illegal, or suspicious activities, while ensuring officers effectively maintain a safe environment for Guests, Team Members, and property.
• Execute emergency management and contingency plans as applicable.
• Prepare and review thorough and accurate report writing of internal, illegal, or injury related matters, escorts of money, and other important documentation as required.
• Supervise Security Officers on assigned shift, maintain adequate staff levels, train, schedule, monitor, evaluate, and correct performance, prepare performance evaluations.
• Ensure all policies, procedures, regulations, and applicable laws are enforced.
• Review all reports for accuracy, the collection of information as necessary and assist in identifying potential evidence to be turned over to law enforcement.
• Safely operate company vehicles when directed to do so.
• Facilitate pre-shifts, attend departmental meetings, and maintain consistent communication with shift managers to ensure smooth operations, foster a positive work environment, and resolve potential conflicts.
• Handle emergency incidents promptly and professionally, take charge when needed, de-escalate tense situations, and ensure proper documentation and resolution in line with CCCH standards.
• Encourage annual skill development for Security Supervisors through training programs and oversee the mentorship and growth of officers and Supervisors on shift.
• Perform all duties of the Lead Officer.
• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

1. Required Education: HS DIPLOMA Preferred Education: N/A
   1. Equivalent work experience may substitute for educational requirements.
2. Work Experience:
   1. 2-5 years’ experience in Security, Law Enforcement, Military preferred.
   2. 3 years’ supervisory experience required. Casino experience a plus.
3. Knowledge, Skills, and Abilities:
   1. Must possess excellent communication (written and verbal) skills, organizational, and planning skills.
   2. Must possess the ability to make sound judgments in stressful situations with or without full information.
   3. Must be able to work effectively in a fast-paced, high-stress environment.
   4. Must be computer literate in Microsoft products.
4. Professional Licenses & Certifications Requirements:
   1. Must be able to pass a Title 4 background check per ARS 4-112.G (12)
   2. Must be certified in CPR/First Aid license within 180 days of hire and maintain.
5. Must be 18+ years old and be available for all shifts, including weekends and holidays.
6. Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
7. Must adhere to all Cliff Castle Casino Hotel policies and procedures.
8. Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.