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Collections Representative II at Clicklease in Alajuela, /, CR
Skills
Job Description
Collector II — Costa Rica
Help support small businesses by guiding customers through payment solutions while contributing to the success of a fast-growing fintech company.
Role Details
Modality: Full-time On-site
Schedule: Monday-Friday 8am-5pm
Compensation: Highly competitive base salary + performance-based bonus
About Clicklease
Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.
About the Role
The Collections Representative II helps Clicklease improve portfolio performance and reduce delinquency by proactively managing customer accounts, negotiating payment solutions, and delivering professional customer interactions.
This role is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced environment, and contributing to measurable business outcomes.
The Team
The Collections team plays an important role in supporting Clicklease’s portfolio health and customer experience. Team members work collaboratively to resolve delinquent accounts while maintaining professionalism, accuracy, and strong customer service standards.
What You’ll Do
- Manage inbound and outbound collections communications with customers regarding past-due balances through phone, email, and text messaging.
- Educate customers on payment expectations, account status, and available payment solutions.
- Make outbound calls daily to support portfolio recovery objectives and delinquency reduction goals.
- Review account information and collections reports to prioritize outreach efforts effectively.
- Document customer interactions, payment commitments, and account updates accurately within CRM systems.
- Perform skip-tracing activities to locate and reconnect with difficult-to-reach customers.
What You Have
- C1 or higher English language proficiency in verbal and written communication.
- 2+ years of experience in collections, accounts receivable, or delinquent account management.
- 1+ years of experience in the financial services, lending, or fintech industry.
- Experience managing customer communications through phone, email, and text messaging channels.
- Experience using CRM or account management software in a customer-facing environment.
- Experience documenting customer interactions and account activity accurately within digital systems.
- Experience analyzing account information and prioritizing collections activities using reports or portfolio data.
- Ability to work effectively in a fast-paced, metrics-driven environment.
What Will Make You Stand Out
- Experience in equipment finance, retail finance, or wholesale finance environments.
- Experience performing skip-tracing activities on delinquent accounts.
- Experience working with business-owner customers.
- Working knowledge of Microsoft Outlook, Excel, and Word.
What Success Looks Like in the First 6 Months
- Successfully manages assigned delinquent accounts independently while meeting collections productivity expectations.
- Demonstrates professional customer communication aligned with Clicklease standards.
- Maintains accurate documentation and effective follow-up processes within CRM systems.
- Contributes positively to portfolio recovery performance and team collections goals.
- Demonstrates consistent reliability, accountability, and operational effectiveness.
Why Join Clicklease
Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.
Our Costa Rica team plays an important role in supporting Clicklease’s global operations and delivering great experiences for our customers and partners.
We look for team members who are collaborative, proactive, and committed to delivering high-quality work.
In return, you’ll work in an environment where your contributions matter, your ideas are valued, and you’ll have opportunities to develop professionally while helping small businesses succeed.
What We Offer
Clicklease offers a competitive compensation and benefits package designed to support employees and their families.
Benefits may include:
- Competitive salary
- Private medical insurance
- Asociación Solidarista participation
- Paid time off and company holidays
- Professional development and learning opportunities
Benefits eligibility and details may vary based on role and employment status.
**Clicklease only accepts resumes submitted in English**