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Member Happiness Team Lead at Clever Benefits in Remote
ExperiencedRemoteFull-timeRemote
Skills
zendesksmart phone appshealth techcoaching skillswritten communicationverbal communicationproblem-solvingmanage fast-paced environment
Job Description
Oversee daily operations
Quality assurance
Escalation triage
Onboarding/ongoing training
Maintain familiarity - current smart phone apps, services, networks, trends
New product launches/workflow changes/brief the team
Knowledge Base, & Macros - priority levels, tagging logic, escalations
Maintain team scheduling rotation 365
Lead team mtgs - keep the team aligned/connected
Recurring cross-functional mtgs, translating updates into actionable guidance
Point of contact for other teams/select client contacts
Smart phone
Zendesk
Coaching Skills
Health Tech
Written/verbal communication skills
Manage fast-paced environment
Problem-solving
Private remote network
FT Benefits PTO
Benefits
PTO