Custodial Staff Teammate at Cleveland Guardians in Cleveland, OH

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Thoroughly clean and sanitize all parts of the facility for fans, guests, and employees. Be a part of a team that thoroughly cleans all aspects of the ballpark to provide guests of Progressive Field a clean, safe, and comfortable environment that unites and inspires our city.

RESPONSIBILITIES & DUTIES:

All Staff: 

• Properly understand and perform sanitization, disinfecting and cleaning protocols as set by Manager
• Monitor all trash cans in assigned area and empty and reline as needed
• Survey area for entire shift with broom and dustpan in hand, keeping areas free of litter and spills
• Monitor assigned restrooms for cleanliness and restock supplies as needed, sign restroom check sheet on all restroom doors following every check
• Report any maintenance and safety issues immediately to Supervisor
• Breakdown and dispose of cardboard boxes during promotional give-away games
• Perform all pre-game assignments as assigned by Supervisor including but not limited to performing trash runs/pushing tilt bins across concourse
• Must arrive to work on time, in uniform, and stay until the end of your scheduled shift (4-8 hours)
• Ability to read and understand cleaning chemical product use instructions.
• Must be able to lift and transport all necessary equipment weighing up to 50lbs.
• Must be minimum of 18 years of age
• Required to become member of Service Employees International Union, Local Number 1
• Perform all other duties as assigned by Supervisors and/or acting Manager-on-Duty

Leads Only:  

• Required to report to work 30-60 minutes prior to game day staff arriving
• Ability to work special events on non-game days
• Ability to act as Supervisor-on-Duty when in respective area when Supervisor is not present
• Ability to actively patrol areas with broom and dustpan for entire shift
• Ability to use a radio communication correctly and effectively with other team members
• Ability to lead small groups of team members effectively to ensure department goals are achieved
• Ability to complete all assignments above accordingly

ROLE REQUIREMENTS:

• Required to become member of Service Employees International Union, SEIU 1
• Valid driver’s license (required for select positions)
• Trustworthy and dependable
• Ability to work independently or as part of team
• Ability to work entire assigned shift, this includes but not limited to pre-events, post-events, and rain delays
• Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
• Ability to learn and operate basic computer operating programs i.e. Microsoft Outlook, Internet Explorer, ABI, Ultipro

DEPARTMENT REQUIREMENTS:

• Read and understand all relevant policies and procedures of the Ballpark Operations department and Cleveland Guardians Organization
• Clear understanding of all other departments throughout the organization
• Monitor and implement policies and procedures in a polite and friendly manner
• Professionally interact with all guests and employees in a clear and effective manner
• Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
• Ability to learn all areas of the ballpark, to provide clear accurate direction and assistance to all guest
• Document all unusual or unique occurrences on an observation card and report to a Supervisor in a timely manner
• Attend all required trainings and daily briefings
• Clear understanding of individual staff responsibilities throughout the department
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements

AVAILABILITY REQUIREMENTS:

• Available to work the vast majority of all home games during the months of April through October
• Typical/Estimated Work Hours (subject to change depending on game/event gate times):  
  • Night Games: 4:00pm – End of game/event
  • Day Games: 10:00am – End of game/event
  • Breaks and lunches to be determined by supervisor; there are no breaks for 4-hour shifts
  • Work days are determined by the Cleveland Guardians baseball schedule and other ballpark events

ORGANIZATONAL REQUIREMENTS:

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Ability to act according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.

The expected hourly rate for this position is $16.07. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.