Special Unit Surgery Coordinator at Cleveland… · Akron…

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all activities related to the successful completion of all scheduled and unscheduled surgeries and procedures, as well as patient admissions and appointments. You will work in conjunction with physicians and other caregivers to prioritize admissions and appointments and maximize allocated space based on medical needs. This role is essential to maintaining the organization of the department, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works Monday-Friday from 7:30AM – 6:00PM or 8:00AM – 6:30PM.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

• Validate patient physician information and ensure accurate collection.

• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.

• Identify patients in need of financial counseling to ensure appropriate payment of services and services out of insurance plan or requiring referrals.

• Triage appointments, based on diagnosis, patient preferences and physician specialty.

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.

• Receive orders and processes as indicated by provider and schedules according to protocol.

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).

• Enter all updates, corrections and changes to scheduled procedures/surgeries.

• Maintain provider schedules for designated units and coordinate multiple physician schedules.

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software

• Knowledge of Microsoft Word and Excel applications

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

• EPIC experience

• Six months of medical scheduling experience