Patient Service Specialist - Emergency… at Cleveland… · Port St…

Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.      

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This PSS will primarily provide support for the Emergency department but may also float to other areas as needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

A caregiver in this position works varying shifts Monday-Friday and rotating weekends. Floating between Tradition Hospital and St. Lucie West will be required, as needed. 

A caregiver who excels in this role will:   

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

• Processes the workflow for the day. 

• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Working knowledge of PC window applications 

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills 

• Insurance experience