Patient Access Scheduler at Cleveland Area Hospital in Cleveland, OK

Description

 · Are you passionate about patient care?

· Would you enjoy being an integral part of a team on the verge of new hospital construction?

· Are you motivated by ongoing improvement and an opportunity to make a measurable impact on rural healthcare in Oklahoma?

CLEVELAND AREA HOSPITAL is an independent, self-managed Critical Access Hospital, half an hour west of Tulsa, Oklahoma. As the only hospital in Pawnee County, we are constantly striving to provide the highest level of care by continuously growing and updating our services and equipment. Our facilities include a Level IV Trauma Center/ER, Skilled Nursing/Swing Bed program, Respiratory Therapy, CT, 3D Mammography, a fully equipped Outpatient Rehabilitation Center, 24/7 Lab, and a Primary Care Clinic. The organization is a Regional Healthcare Provider in its 10th year of consistent leadership. Continuing the spirit of growth, healing, and service-driven healthcare established when the hospital first opened in 1963, Cleveland Area Hospital is on track to build a new facility, expand our services, and better serve our patients and communities.

BENEFITS:

• Competitive pay 
• Comprehensive benefits package including medical, dental, vision, FSA, and Life/AD&D
• 401k with up to 4% matching after the first year
• Excellent PTO accrual from the date of hire
• Generous Tuition Reimbursement Program
• Discounts on our Health Services
• Employee Appreciation and Engagement
  • Birthday, Anniversary, and New Hire Gifts
  • Uniform Vouchers (annually and upon hire)
  • Employee Engagement events
  • Employee Referral Incentives

POSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction, and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

• Adhere to all policies of the organization, including (but not limited to) job description, dress code, certification/licensure requirements, mission statement, HIPAA, confidentiality standard, and patients’ rights. 
• Make a positive contribution to the organization’s culture and stay up to date on its communications and directives.
• Must possess strong people skills to communicate effectively with patients, co-workers, the Procedure Coordinator, and the Service Line Director.
• Contact the patient within 24 hours of receiving the referral to schedule or notify them of the required authorization.
• Maintain contact with the patient until the referral is approved, insurance is verified, authorization is obtained, and the patient is ready to schedule. 
• Schedule, confirm, and maintain patient appointments in the scheduling module within EMR.
• Demonstrate streamlined processes to maintain safety and quality through accurate patient identification, validate/update Master Patient Index (MPI) according to departmental policy, protect personal health information, and accurately interpret physician orders, as evidenced by quality audits and reviews.
• Pre-register patient accounts in EMR prior to arrival.
• Scan documents to patient accounts. 
• Enter detailed notes in patient accounts. 
• Contact patients prior to appointment to confirm demographic information.
• Contact patients prior to appointment to confirm financial obligations. 
• Work with patients and the Financial Counselor to meet financial obligations. 
• Contact patients prior to appointment to complete required screening forms. 
• Contact patients prior to appointment to review exam prep. 
• Notify providers of confirmed and canceled appointments.
• Coordinate daily schedules with ancillary departments.
• Check voice mail and e-mail daily and continuously throughout the day. 
• Audit accounts daily.
• Maintain a clean, well-organized work area and adhere to infection control guidelines. 
• Maintain a clean patient waiting area and adhere to infection control guidelines
• Assist patients entering and exiting the facility. 
• Attend required department meetings.
• Attend required educational, compliance, and safety program sessions. 
• Complete the required educational SWANK assignments.
• Other duties as assigned. 

Note: The Patient Access Department provides patient care 24/7. To provide the highest quality care to our patients, individuals may be required to work beyond their scheduled shifts and must comply with Cleveland Area Hospital’s attendance policy. This includes holidays and inclement weather. Employees are expected to arrive at their positions in uniform and using the hospital time system, and be clocked in promptly at the beginning of their shift. 

EQUIPMENT:

Computer and Printer

Copy Machine

Fax Machine

Telephone

Requirements

EDUCATIONAL/SKILLS REQUIRED:

• High School diploma required
• Excellent customer service skills
• Excellent communication and organizational skills
• Working knowledge of computer-based applications and strong PC/keyboard skills 
• Must be detail-oriented, able to organize paperwork and flow of patients through the registration/scheduling process while maintaining a professional image. 
• Ability to multitask 

EXPERIENCE:

• 2 years of experience in a hospital setting or medical office. 
• 2 years of experience with scheduling in the medical field, hospital, or a physician's office, preferred but not required. 
• Medical terminology preferred but not required. 

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position may have access to patient confidential records and must comply with HIPAA regulations and Compliance Policies.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit for prolonged periods; walk; use hands to finger, handle, or feel; and reach with hands and arms. 

Must be able to push and pull using appropriate body mechanics techniques. Utilizes good hearing, vocal, and visual skills. Occasionally requires bending and stretching. May be exposed to communicable diseases.

The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.