Customer Engineer at Clera in Berlin, State of Berlin, Germany

ABOUT THE ROLE This is a technical customer-success role on a fast-moving team building an AI voice platform for B2C companies. You'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform while translating real-world customer needs into meaningful product improvements. WHAT YOU'LL DO - Provide technical guidance to customers as they deploy, configure, and optimise the platform. - Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers. - Help customers with prompting and related AI workflows to unlock maximum value from the product. - Build strong customer relationships and act as the technical liaison between customers and internal product/engineering teams. - Gather, synthesise, and communicate customer feedback to drive product improvements and documentation. WHAT WE'RE LOOKING FOR - 2+ years of software engineering experience with demonstrable, direct business impact through written code. - Hands-on experience with customer-facing or customer-success work in a software product context. - Strong familiarity with TypeScript, React, Node, and Python. - Solid working knowledge of PostgreSQL, including troubleshooting data workflows. - Ability to help customers navigate prompting and AI-related workflows. - Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders. - Strong computer science fundamentals. - Genuine interest in AI/LLM-driven products. LOCATION On-site in Berlin, Germany. Visa sponsorship is available.