CRM Specialist - Online Degrees at Clemson University in CLEMSON, SC

CRM Specialist - Online Degrees

Location: CLEMSON, SC

JOB SUMMARY:

The Customer Relationship Management (CRM) Systems Specialist plays a key role in implementing, maintaining, and optimizing Slate CRM systems supporting Admissions and Slate Student. This position collaborates with campus partners to independently configure and maintain CRM functionality, develop workflows, support the systems and data behind communications, and provide technical assistance that enhances the student experience and improves operational efficiency.
The specialist translates business needs into system solutions, supports cross-campus initiatives that rely on Slate, and assists with communications, reporting, and data processes across the student lifecycle with a primary emphasis on online degree and online student experience. The position performs other duties as assigned.

JOB DUTIES:

20% - Diagnostics and Support:
Serve as a first-level resource for Slate-related questions and issues. Collect necessary information, perform initial diagnostics, resolve issues when possible, and triage requests to the appropriate team members. Provide comprehensive Slate support for campus partners, including report development and maintenance, training, troubleshooting, and documentation. Monitor system usage and recommend improvements aligned with Slate best practices and institutional goals.

20% - Project Management:
In collaboration with campus partners and CRM team members, manage Slate projects and support the implementation of new Slate functionality through project teams. Assist with establishing project expectations, developing timelines, coordinating task assignments, scheduling meetings, testing functionality, documenting results, and managing stakeholder feedback.

15% - Training and Documentation:
Assist with creating and maintaining training materials, system documentation, process guides, and standard operating procedures. Provide training and support to system users on Slate functionality, business processes, reporting, and related procedures. Promote consistent and effective use of Slate across Admissions and Slate Student.

45% - Functional Development and Process Optimization:
Independently build, configure, and maintain Slate functionality supporting Admissions and Slate Student, including online applications, student-facing forms, workflows, portals, surveys, reports, and related system components. Support the day-to-day functionality of Slate platforms while identifying opportunities to improve processes, workflows, communications, and data utilization. Analyze stakeholder needs and translate them into system configurations that enhance efficiency and improve the student and staff experience. Support the systems, data, and processes underlying communications throughout the student lifecycle. Assist with system security, data governance, and FERPA compliance.

JOB CODE:

AM03

EMPLOYEE TYPE:

Time-Limited (TLP) Staff

Minimum Requirements:

A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience.

RESPONSIBILITIES:

JOB KNOWLEDGE

Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Sit (stationary position) for prolonged period: %
Recognize or inspect visually: %
Communicate, converse, give direction, express oneself: %

WORKING CONDITIONS:

None: %

WORK SCHEDULE:

Standard Hours:

37.5

COMPENSATION INFORMATION:

Expected Salary Range

$53,142.00 - $70,000.00

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL:

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

September 30, 2026

MILITARY AND VETERAN:

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact hrjob@clemson.edu with any questions or issues.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.