Implementation Specialist II at ClearDent · Burnaby

About ClearDent

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across Canada.

About the Role

The Implementation Specialist II ensures a smooth onboarding experience for our customers by providing project management, coordination and training.

This position is a full-time role based in British Columbia.

Responsibilities

• Skilled at analyzing business processes and guiding customer to ensure a smooth transition to
  ClearDent’s systems
  

• Perform on-site training, remote training, and consultative services  

• Create educational materials and conduct webinars  

• Build lasting relationships with our customers to ensure success 

• Maintain accurate histories of customer contacts and training records in our CRM system 

• Work with product management to improve software applications and services 

• Other duties as assigned  

What You Bring

• 2 years dental experience is required 

• 1 year of training experience or equivalent 

• Public speaking skill 

• Independent worker 

• Ability to train in a variety of settings, and to a variety of experience levels
  

• Strong customer relationship building skills
  

• Organization and accurate recording keeping are imperative in this role 
• Preference is given to those with ClearDent software experience.
   

Attributes

• Efficient and organized, able to juggle various task
  

• Energetic, self-directed and results-oriente
  

• Genuine interest in helping peopl
  

• High emotional intelligence with a high degree of empath
  

• Natural problem solver, with highly developed diplomacy skills
  

• Natural curiosity and a desire to continually grow and develo
  

• Comfortable working in a fast paced and dynamic environmen
  

• Team player with a positive attitude, and willingness to work collaboratively
  

Work Environment

• May work outside of regular business hours
• A valid driver’s license and reliable vehicle are require
  
• Travel is required (up to 70%)
   

What We Offer

• Competitive compensation.
• Excellent benefits focused on your health, dental, and career development.
• Flexible, hybrid work options, including offices in Burnaby, BC, with support for remote work across Canada
  
• Opportunities to give back through social initiatives, volunteering, and community building.

One Last Thing

We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.

To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special, and why you’d be an excellent fit for the ClearDent team!

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.