Support Engineer I

Summary: CLEAR is building THE secure identity company of the future, aiming to make experiences safer and easier. As a Support Engineer, you will be the first line of support to ensure members and partners have a magical experience by diagnosing and resolving technical issues and collaborating with internal teams. Responsibilities: - Respond to customer inquiries and support tickets, providing timely, clear, and empathetic assistance - Diagnose and resolve technical issues related to CLEAR’s platform, APIs, and integrations by asking effective questions and analyzing data - Create a knowledge base and playbooks of how to effectively resolve common issues - Collaborate with internal teams to escalate and triage complex technical issues, ensuring a seamless resolution process - Record and communicate bug reports, feature requests, and enhancement ideas to the product and engineering teams Required Qualifications: - Experience working in a customer-facing role, ideally in a technology-focused environment - Technically proficient, with experience working with APIs and basic programming concepts (e.g., JavaScript, HTML, CSS) - Strong communication skills and can explain technical concepts in an accessible way for diverse audiences - Problem-solving mindset with the ability to think critically and prioritize effectively - Passion for learning new technologies and continuously improving technical and customer service skills Required Skills: APIs, JavaScript, HTML, CSS Benefits: Comprehensive healthcare plans, Family-building benefits (fertility and adoption/surrogacy support), Flexible time off, Annual wellness stipend, Free OneMedical memberships for you and your dependents, A CLEAR Plus membership, A 401(k) retirement plan with employer match, Catered lunches every day, Fully stocked kitchens, Stipends and reimbursement programs