Airport Service Agent (SRQ) at CLEAR in Sarasota, FL

Summary: CLEAR is a company focused on enabling frictionless and safe journeys using your identity. The Airport Service Agent role involves assisting customers at the airport with CLEAR products and providing exceptional customer service. Responsibilities: - Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike - Comply with all security and safety guidelines, policies and procedures at all times - Greet & engage with travelers and help answer any questions - Assist and guide passengers as needed with all questions and concerns - Comply with all security and safety guidelines, policies and procedures at all times - You will be walking through our CLEAR lanes and around the airport in order to assist our members and passengers - Daily use of CLEAR technology & helps to troubleshoot any technical issues as they arise Required Qualifications: - Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike - Comply with all security and safety guidelines, policies and procedures at all times - Greet & engage with travelers and help answer any questions - Assist and guide passengers as needed with all questions and concerns - You will be walking through our CLEAR lanes and around the airport in order to assist our members and passengers - Daily use of CLEAR technology & helps to troubleshoot any technical issues as they arise - Customer obsessed - ensuring our customers are satisfied is one of our top priorities! - Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere - Positive and energetic attitude - Open availability and flexibility is a must – ability to work a variety of shifts - Previous customer service experience a must - Ability to stand for up to 8 hours per day - You must be 18 years of age or older - Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by CLEAR Required Skills: Security and Safety Compliance, CLEAR Technology Troubleshooting Benefits: Free CLEAR membership for you + family/friends discounts, 401(k) Retirement Plan, including a company match*, 11 company-paid holidays (paid 1.5x if worked)