Customer Service Representative at Clean Harbors in Sanford, NC

Customer Service Representative

Location: Sanford, NC, United States

Clean Harbors is looking for a Customer Service Representative to be based in our Sanford, NC location. The Customer Service Representative is responsible in supporting the technical services general manager(s), the service center(s), branch managers, account managers, and technical service specialists in servicing accounts, including ensuring the accuracy, tracking, and processing of all technical, billing, and administrative information, setting up new customers, closing accounts and ensuring the accuracy of customer information in company systems, and assuring the proper extension of credit to customers in concert with financial and collection personnel.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!

• Competitive wages

• Comprehensive health benefits coverage after 30 days of full-time employment

• Group 401K with company matching component

• Own part of Clean Harbors with our Employee Stock Purchase Plan

• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

• Opportunities for growth and development for all the stages of your career

• Take incoming customer calls related to service requests, issues, invoice questions, on-line service support amongst others, and ensure timely resolution; Turn customers over to (RSOM) wherever possible for proactive calling order placement; Ensure that proactive calls are made within the specified cycle times for any applicable accounts

• Generate or assist with quotes to customers based on input received from the specialist and/or the account manager; Identify questionable quoted disposal, transportation, labor or material rates and present to the general manager before quote is released

• Create sales orders for customer service requests

• Provide service reports to customers upon request

• Initiate job folder set up, including all applicable paperwork; Review IP workbench daily and resolve any outstanding items in a timely manner

• orders prior to pick up and ensure profiles are properly priced via the quote or contract; Create appropriate job related purchase orders; Manage customer PO details per the company policy

• Schedule transportation with the appropriate logistics office for disposal pickups

• Review open sales orders and close where appropriate

• Take calls from field techs to assist with account questions, placing service orders and working through service issues

• Resolve all off-specs within prescribed time and communicate with sales, the customer, and the central billing function

• Assure daily billing of the business with expectation that billing is accomplished each day, is consistent each week, and respond in a timely manner to all billing issues, questions, on unbilled reports; Complete and submit short pay and credit rebill requests

• Complete new profiles, recertifications, and amendments and ensure that they are scanned as appropriate

• Take the lead on setting up new customers that result from incoming service requests, and ensure customer information is accurately input into company system(s)

• Work closely with collectors and regional finance manager to assure proper extension of credit to customers.

• Daily use of reports in managing accounts

• Strong customer service skills

• Strong communication skills

• Ability to handle multiple tasks simultaneously

• Ability to work in a fast paced, high stress environment

• Knowledge of Microsoft Excel and Word

• Knowledge of DOT/RCRA regulations;

• Proficiency in Windows based applications.

• Knowledge of disposal technologies and waste class codes, and T+D and CleanPack service lines

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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