Operational Excellence Supervisor at Clayton in Morristown, TN

Operational Excellence Supervisor Location: Morristown, IN Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Leads and sustains process and quality improvements across manufacturing and operations to enhance safety, quality, delivery, and cost. Supervises Optimizers and serves as a key link between Helpdesk, field teams, logistics, and production. Translates operational feedback into root-cause solutions that improve efficiency and reliability. Key Responsibilities People Leadership · Supervise and develop Optimizers, setting priorities and ensuring accountability · Assign and track improvement and root-cause initiatives · Coach on problem-solving, data analysis, and shop-floor engagement Process & Quality Improvement · Identify and lead initiatives to reduce defects, rework, delays, and variation · Partner cross-functionally to implement corrective and preventive actions · Ensure improvements are standardized, documented, and sustained Quality & Feedback Integration · Analyze Helpdesk and operational feedback to identify trends and recurring issues · Convert insights into actionable improvement projects · Verify effectiveness of corrective actions and prevent recurrence Execution & Metrics · Use structured problem-solving methods (RCA, PDCA, standard work) · Track KPIs (quality, efficiency, downtime, on-time delivery) · Audit and sustain improvements; escalate key risks as needed Cross-Functional Engagement · Maintain strong shop-floor presence · Collaborate with operators, technicians, and leadership · Promote a culture of accountability and continuous improvement Qualifications · Experience in manufacturing, logistics, quality, or operations · Supervisory or process improvement leadership experience · Strong problem-solving and root cause analysis skills · Ability to drive cross-functional improvements Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Heibar