PT Customer Service 7a-3pm #11032 at Clark… · Buffalo

Summary: Clark Holdings, Inc. / Tim Hortons is seeking friendly and energetic part-time Front of House Customer Service Team Members. In this role, you will prioritize guest satisfaction by delivering outstanding customer service, processing food orders, and maintaining cleanliness in the restaurant environment.

Responsibilities:
- Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire
- Ensure coffee and products are always fresh and accurate by following our REV procedures
- Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge
- Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer
- Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru
- Maintain speed of service targets by working efficiently and meeting customers' needs
- Adhere to all operational standards and guidelines for product preparation
- Prepare all products accurately by following the order monitor
- Communicate showcase and product needs to ensure availability for customers
- Regularly monitor and record temperatures of required products
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods
- Follow all restaurant policies, procedures, and standards
- Practice proper hand washing techniques and adhere to sanitation guidelines
- Complete all sanitation tasks as outlined
- Work in compliance with occupational health and safety legislation
- Follow safe work practices and procedures
- Use required personal protective equipment
- Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources
- Operate equipment and machinery safely to ensure the well-being of everyone

Required Qualifications:
- Excellent customer service skills with a friendly and welcoming attitude
- Ability to work in a fast-paced environment with a sense of urgency
- Strong communication and interpersonal skills
- Ability to work on a team and with multiple employees
- Attention to detail and ability to accurately process orders
- Willingness to assist with training new employees

Required Skills: Order Processing, Food Preparation, Sanitation Guidelines, Hand Washing Techniques, Use of Personal Protective Equipment, Operating Cash Register System

Benefits: Health benefits for full-time employees, Employee discount, Referral program, Holiday Pay