Software and Product Trainer at Civica in London, England, GB

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Software and Product Trainer in our Elections and Democracy team

This is an exciting opportunity to join Civica’s Democracy team, supporting local authorities and contributing to the delivery of vital democratic services. You’ll help customers and colleagues get the most from Civica’s electoral software products by combining your software training expertise with your ability to create engaging learning materials that build users’ knowledge and confidence.

We’re particularly interested in people with experience delivering software or product training and developing engaging training guides and e-learning content.

What you will do to be successful in this role

Responsibilities:

• Design and develop engaging product training for delivery through e-learning, Microsoft Teams and face-to-face sessions.

• Deliver clear and effective training on Civica Xpress and Civica Electoral Management products to customers and internal colleagues.

• Create and maintain training guides, exercises, workshops, documentation and online learning content.

• Support customers with product-related questions, providing guidance remotely and at customer locations.

• Build your knowledge of Civica’s electoral products, electoral services and relevant legislation to ensure training remains accurate and up to date.

• Deliver product demonstrations to prospective customers and contribute to user groups and conferences.

• Work collaboratively with the Xpress Support team, including providing additional customer support during busy election periods.

• Experience delivering software, product or technology-based training, including creating training guides, learning materials or e-learning content.

• Confident presentation and facilitation skills, with the ability to explain technical information clearly to audiences with different levels of experience.

• Strong written and verbal communication skills, alongside a customer-focused and supportive approach.

• Good general IT skills, including experience with presentation, word-processing, spreadsheet and online collaboration tools.

• Proactive, organised and self-motivated, with the ability to manage competing priorities independently and a willingness to learn Civica’s products and the electoral services environment.

Previous experience of elections, electoral registration or Civica Xpress is not required. An AEA Certificate would be beneficial but is not essential.

We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Perks

✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.