Managed Services Enterprise Technician at Citynet in Bridgeport, WV

MANAGED SERVICES ENTERPRISE TECHNICIAN Full-time Regular · Location: Bridgeport, WV, US / Morgantown, WV, US Position Title: Managed Services Enterprise Technician Role Overview:  As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting.  Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to): • Workstations • Peripherals (i.e. – printers, scanners, etc) • Windows servers • Microsoft 365 • Citynet’s security software stack • Customer data backups • Wire/Cable Management • Cybersecurity Best Practices and Implementations Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients. Key Responsibilities: • Evaluate client systems for optimization and upgrades. • Perform in-house, on-site and remote computer and network services. • Service PCs and servers. • Install and test various network devices. • Install and support software and peripherals. • Install and maintain Citynet’s RMM services. • Respond to customer device alerts. • Document customer systems. • Work with internal teams on customer services audits. • Collaborate with engineers to stage and deploy equipment, ensuring seamless integration. • Execute and validate backup procedures to maintain data integrity. • Document system configurations and setups with clarity and precision. • Other duties as assigned. Qualifications: • Associates degree or higher preferred. • CompTIA/Microsoft certifications a plus • Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience. Work Environment:  Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients. Additional Requirements: • Embrace regional travel opportunities to support our diverse client base. • Be flexible to accommodate occasional after-hours or overtime shifts. • Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours. Desired Attributes: • Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders. • Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles. Benefits:     • 401(k)    • 401(k) matching    • Dental insurance    • Disability insurance    • Health insurance    • Health savings account    • Life insurance    • Long term disability    • Paid time off    • Vision insurance  Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.