Phoenix Start-Up Service Leader

Location: Phoenix, AZ

Active City Year Staff members must login to Workday to apply internally.

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Position Overview

As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors at school. You will plan and monitor individual student progress and work with teachers on whole class instruction, breakout spaces, and other in-class student assistance. This position will also be charged with specific tasks that support a unique first start up year.

This position is unique to the Phoenix location, and only individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location is eligible to apply. Although the Phoenix Start-Up Service Leader position will have similarities to other City Year Service Leader roles across the country, there are key differences in benefits and job scope.

Job Description

Application Instructions

Submit along with your application
Applications are accepted and processed on a rolling basis. With limited roles we recommend you apply early!

Below are some additional instructions you must follow in order to submit your application. Applications without all of the items listed below will not be moved forward in the hiring process.

A high school diploma or GED is required as of July 1, 2026. In the Education section of your application please include where you received this along with any additional education experience. Failure to meet the requirement will result in your application being withdrawn.

Create a word document with the answers to the following questions and upload in the Resume/CV section of the application.

What is your birthday? Month, Day, and Year

When did you previously serve with City Year? What site/s did you serve?

Please identify the age groups you have primarily worked with. Include all that apply.

• Pre-School Ages (0-5)

• Elementary School Ages (5-11)

• Middle School Ages (11-14)

• High School Ages (14-18)

• College Students (18-24)

• None

Short Answer Question
We encourage candidates to share responses that reflect their own experiences and perspectives. While AI tools like ChatGPT can be helpful, we’re most interested in hearing your personal insights and unique experiences rather than AI-generated responses. It is your story that matters most to us.

Question: Why do you want to give another year of service? How will your skills, experiences, characteristics equip you for this role?

Recommendations
To make a final decision on your application, we require a completed recommendation form from a professional reference. A professional reference is someone who knows you from a work, volunteer, academic, or extracurricular capacity, such as a teacher/professor, advisor/coach, employer, coworker, or group project teammate. A professional reference cannot be a family member, neighbor, mentee, friend, or yourself.

Please note, once you submit your reference’s contact information, an electronic recommendation request form will be emailed to them to be completed.

Reference First Name & Last Name

Reference Email Address

Reference Phone Number

Please share how you know your reference

Job Description

Hours & Schedule

This is a part-time, regular position. Staff are scheduled to work up to 34 hours per week during standard school hours, Monday through Friday for the FY27 start-up year in Phoenix. Occasional additional hours may be required for training or special events. This role reports to a City Year Impact Manager and works closely with school staff and ASU CY Student Success Coaches.

Staff working shifts of 5 hours or more are required to take an unpaid, duty-free 30-minute meal break in accordance with City Year policy.

Key Responsibilities

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.

• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.

• Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.

• Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.

• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

Competencies

The following are the core competencies that are considered in admissions and are focused on over the course of the year through mid and end of year evaluation sessions.

• Delivering Results

  • Organization: Identifies and adopts processes for managing time and information so that they position themselves to be fully present for service and to complete their tasks.

  • Critical Thinking & Analysis: Analyzes information, considers different perspectives, and makes informed decisions by questioning assumptions and evaluating evidence.

  • Planning & Execution: Plans, prioritizes, and manages tasks and resources effectively.

• Self-Management

  • Accountability: Holds self responsible for the impact that their actions have on team members, goals, and broader organizational mission.

  • Decision-Making: Identifies problems, explores options, considers consequences, and makes choices that maximize positive outcomes, while also learning from mistakes and seeking guidance when needed.

  • Adaptability: Adjusts to new conditions, learns from experiences, and remains effective in changing environments over time.

• Relationship Building

  • Communication: Conveys information effectively and efficiently through successful active listening, written, oral, visual, non-verbal, and contextual expression.

  • Collaboration: Works together with others to achieve a shared goal.

  • Teamwork: Actively works with one or more people who have different skill sets to complete a goal or produce a finished product such as a task, project, or shared ideas.

Physical requirements

• Ability to sit for extended periods and occasionally stand or walk

• Manual dexterity for typing, writing, and handling office equipment

• Visual acuity to read screens and printed materials

• Hearing ability to participate in conversations and respond to phone calls

• Occasional lifting or carrying of items up to 10–20 lbs (e.g., office supplies)

• Ability to communicate clearly in person, by phone, and in writing

Working Conditions

• Operates in a school environment with extended interaction and work with other people – students and adults; team/small group, 1:1 majority of work, some individual work preparation needed

• Requires travel to and from school site; as well as travel to additional meeting/training locations

• Typical schedule: Monday-Friday, between 7:00 am until 3:30 pm

• Noise level is generally high

• Operates in a high-energy setting requiring flexibility and responsiveness to changing needs

• Regular use of computers, tablets, and other technology for lesson planning, reporting, and communication

Compensation

• $22 per hour, 34 hours/week, paid bi-weekly

Benefits

• Medical, dental, vision, healthcare FSA, dependent care FSA, pre-tax commuter benefits, voluntary life/AD&D, and 401(k) eligibility and match

• Employer paid short-term and long-term disability benefits, basic life/AD&D, and the Employee Assistance Program

• Vacation, sick time, personal days, organizational holidays, and bereavement all prorated based on 85% FTE status

• Access to training and professional development opportunities through City Year

Eligibility

• Be a U.S. citizen or legal permanent resident with authorization to work in the U.S.

• Be 18-26 by July 1, 2026

• Agree to and complete comprehensive background checks

Benefits

This role will not be eligible for City Year's benefit packages and is contingent upon completion of all satisfactory background checks, verification of your eligibility to work in the United States, and any other documentation that may be required.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.