Systems Analyst I at City of… · Municipal…

Award-winning. Results-drive. Future-ready.

We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.

You might have what it takes. Apply today!

The Systems Analyst I to be assigned to Information Technology Service Management Team in the Information Technology department will perform professional system analysis development and/or maintenance work of various information systems. Utilize the City’s IT systems to help achieve strategic goals. Assist with the design and development of systems by configuring hardware and software.

The selected candidate will:

• Administer and maintain ServiceNow user accounts (through Active Directory), groups, roles, and access controls.

• Troubleshoot and resolve login and access-related issues to ServiceNow.

• Design, develop, and maintain Service Catalog items and service request workflows.

• Participate in testing new features and enhancements

• Create, manage, and maintain knowledge articles and knowledge base content.

• Import hardware asset data into the ServiceNow platform.

• Develop and deliver user training and create supporting training materials and documentation.

• Configure and administer the ServiceNow platform, including forms, workflows, business rules, client scripts, and other platform components.

• Perform basis scripting updates using JavaScript

• Research and evaluate new ServiceNow features, functionality, applications, and modules.

• Design and document business processes and translate business requirements into scalable ServiceNow solutions.

• Manage and maintain ServiceNow plugins, applications, and platform updates to ensure optimal system performance and security.

• Manage update sets, application deployments, platform upgrades, and instance cloning activities.

• Support integrations between ServiceNow and external systems. •Import, transform, validate, and manage large datasets using data loads, transform maps, and import sets.

• Review and troubleshoot data import errors, perform data validation, and ensure data integrity throughout the import process.

• Export data sets and generate extracts to support reporting, integrations, audits, and business operations.

• Verify, validate, and maintain data quality, integrity, and consistency across the platform; perform clean-up activities where necessary.

• Develop and maintain reports and dashboards to support operational and business objectives.

• Create and manage ServiceNow support cases, troubleshoot issues, and escalate incidents when necessary.

• Gather, analyze, and document business requirements and translate them into effective technical solutions.

• Serve as a trusted advisor to stakeholders by providing platform guidance, technical expertise, and best-practice recommendations.

• Evaluate emerging ServiceNow products, features, and best practices, and provide recommendations for adoption.

• Participate in the implementation of new ServiceNow applications, modules, and platform enhancements.

This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas.

As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more

Preferences:

• STRONG PREFRENCE: 3 or more years of IT and business/industry work experience business analysis, requirements elicitation, strategic development, testing, deployment of systems and life cycle management.

• STRONG PREFRENCE: Experience with business process modeling and workflows.

• ITIL Foundations certificate

• ServiceNow Certified System Administrator (CSA) certificate

• Bachelor' s degree in Computer Science, Information Technology, Management Information Systems, Business or closely related fields

• Experience with formal testing methods and user testing activities

• Experience with current industry best practices in the disciplines of business analysis

• Demonstrated abilities with verbal communications and writing fundamentals