Senior IT Manager at City of Philadelphia in Philadelphia, PA

companyDescription The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The goal of IT for the Department of Revenue is to support all applications that fulfill the Departments mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges. The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue also administers the City’s many tax and assistance programs. The IT Department’s role is to manage the many applications’ maintenance, growth and security which support the City’s schools, hospitals, departments, infrastructure and citizens. jobDescription Position Summary The Senior IT Manager for Water Revenue Systems is the operational owner of the City’s water billing and customer account platforms, including BASIS2 and related applications. This role is accountable for system stability, billing accuracy, and ensuring continuity of operations during a period of transition and modernization. This is not a purely technical role. The position requires strong operational leadership, the ability to manage ambiguity, and sound judgment under pressure. The Senior IT Manager serves as the primary escalation point between business and IT, ensures vendors and internal teams are held accountable, and brings structure to a complex, high-stakes environment. What This Role Is Operational owner of systems Primary escalation point of contact between business and IT Accountable for system stability and billing execution Responsible for maintaining control during incidents and transition What This Role Is Not Not a hands-on technical architect Not a passive operations coordinator Not a role that avoids vendor or stakeholder tension Essential Functions Management Accountable for end-to-end performance of billing and customer account systems Ensures billing cycles execute accurately and on time Leads response to production issues, including escalation, communication, and resolution Holds vendors accountable for delivery, timelines, and quality Governance of enhancement requests, project intake, prioritization, and delivery quality Setting expectations, coaching, developing staff growth plans qualifications Qualifications Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field. Preferred candidate will have 3+ years supervisory/management experience Competencies, Knowledge, Skills, and Abilities Operational Ownership: Proven ability to own and manage critical systems or services end-to-end Incident Leadership: Ability to lead through high-pressure situations with clear decision-making Vendor Management: Experience holding vendors accountable and driving outcomes Communication: Ability to operate effectively between business and technical teams Structured Thinking: Brings clarity, prioritization, and process to complex environments Leadership: Builds accountability within teams and sets clear expectations Project Governance: Ability to establish structure and enforce delivery discipline across projects and vendor teams Experience/Required skills 6+ years managing operations for complex systems or services Experience in billing, financial, or high-availability environments preferred Experience leading cross-functional teams including vendors Demonstrated success managing incidents and operational risk Experience working directly with business stakeholders in high-accountability environments Desired Skills and Abilities Experience managing both operations and project delivery teams. Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly additionalInformation Salary: $90,000-$109,305 Salary cannot exceed $109,305 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx