PHLCITYID Engagement and Outreach Worker at City of… · Philadelp…

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Managing Director manages and oversees City operations through five Cabinet-level Deputies. These deputies manage specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure.  

The Community Services cluster oversees a number of outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government. 

Position Summary 

The Community Services cluster has launched a Municipal Identification (“PHLCITYID”) program in Fiscal Year 2019. The Municipal ID program offers residents an additional means to prove their identity and residency to City agencies, including to law enforcement officers, and to gain access to City services and activities, in addition to a number of non-governmental partner services and discounts. The PHLCITYID Engagement and Outreach worker will report directly to the PHLCITYID Engagement and Outreach Manager and assist Philadelphia residents in obtaining Municipal ID. Outreach workers will work closely with City agencies and nonprofit partners to conduct outreach to communities and neighborhoods that are most impacted by social issues to ensure the concerns of Philadelphians residents are engrossed. Selected candidates will work with the Outreach team to help and develop outreach strategies and campaigns plans. Also, Outreach workers will work to build relationships with community stakeholders and leaders to activate wide public awareness in the Municipal ID program. 

Essential Functions 

• Develop, contribute and assist the implementation of community outreach and engagement plan to reach vulnerable communities. 

• Attend community meetings and events to provide information about and promote the Municipal ID. 

• Implement and support Municipal ID Program team organizing educational and outreach materials. 

• Develop, promote and maintain effective relationships with key influencers and a variety of community organizations and partner agencies. 

• Support walk-ins and schedule appointments for Municipal ID applicants in person and via web. 

• Ensure and verify that all paperwork for the applicants is completed in a neat and orderly manner until the requesting criteria is met. 

• Collaborate and coordinate with community base organizations, religious institutions, and key stakeholders to ensure the residents understand the benefits of applying for the Municipal ID. 

• Conduct outreach to potential partner organizations for the Municipal ID, so ID cardholders would be able to access services, benefits, and discounts through utilization of the Municipal ID . 

• Manage and develop engagement and outreach metrics. 

• Additional duties may be required. Municipal ID Program Manager reserves the right to assign or reassign essential functions and responsibilities to this job at any time. 

Required Competencies, Knowledge, Skills, and Abilities 

• Excellent relationship-building, including an ability to connect with people from all backgrounds and walks of life. 

• Ability to communicate in a clear and concise manner, both verbally and in writing 

• Superior oral and written communication skills, including creative writing and editing skills. 

• Ability to work with all levels of staff, inside and outside the City permits. 

• Ability to work independently as part of a team, exercising a high degree of initiative to accomplish tasks and solve problems. 

• Awareness and understanding of challenges faced by vulnerable populations. 

• Cultural competency and familiarity with Philadelphia's diverse communities. 

• Ability to communicate with diverse groups. 

• Strong customer service skills. 

• Values and encourage diversity of thought, background, and perspective. 

• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint). 

• Strong organizational skills with the ability to prioritize tasks and meet deadlines. 

• Ability to engage, motivate, and inspire community members. 

• Willingness to work evenings and weekends as needed 

• Professional demeanor with high attention to detail. 

• Bilingual or multilingual candidates strongly preferred (Languages needed: Arabic, Urdu, Mandarin, Chinese, Russian). 

• Associate degree or equivalent education or experience. 

• Minimum of two years of experience working with diverse communities. 

• Must be able to walk and stand for extended periods of time. 

• Valid Driver’s License required. 

• Willingness to travel citywide and work flexible hours, including weekends. 

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply. 

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $42,000-$52,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx