Director of Digital Equity at City of… · Philadelp…

companyDescription
With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, headed by the Chief Information Officer (CIO). The Office of Innovation and Technology (OIT) oversees most major technology projects for the City of Philadelphia. Our goal is to use technology as a tool that empowers City employees and ensures residents receive timely, accessible government services.
The Director of Digital Equity serves as the senior leader responsible for developing, implementing, and managing the City of Philadelphia's Digital Equity Strategy and resident-facing digital inclusion initiatives. This position oversees programs designed to increase access to affordable internet, technology devices, digital literacy training, digital navigation services, workforce development opportunities, and emerging technology education for Philadelphia residents. The Director provides strategic leadership, operational oversight, staff management, budget administration, partnership development, and performance accountability for all Digital Equity programs. This role ensures residents have equitable access to the technology, skills, and support necessary to participate fully in education, employment, healthcare, government services, and economic opportunities.
jobDescription
Strategic Leadership & Vision
Develop and implement the City's Digital Equity Strategic Plan
Establish annual goals, objectives, and performance measures
Identify emerging digital inclusion needs and opportunities
Develop long-term sustainability strategies for Digital Equity programs
Program Management & Oversight
Oversee all Digital Equity programs and initiatives
Ensure successful implementation of program goals and deliverables
Monitor program performance and outcomes
Ensure consistency and quality across all Digital Equity services
Digital Navigator Program Leadership
Oversee the City's Digital Navigator Program
Develop service delivery standards and performance expectations
Train and support Lead Navigators and Digital Navigators
Partnership Development & Stakeholder Engagement
Build and maintain strategic relationships with:
City Council offices
Universities and educational institutions
Nonprofit organizations
Technology companies
Broadband providers
Workforce development organizations
Philanthropic organizations
Community-based organizations
Identify funding, sponsorship, and partnership opportunities
Serve as the primary executive representative for Digital Equity initiatives
Strengthen collaboration across public, private, nonprofit, and academic sectors
Additional areas of responsibilities:
Budget & Fiscal Management
Community Impact & Service Delivery
Data, Reporting & Performance Management
Public Representation & Advocacy
qualifications
REQUIRED QUALIFICATIONS
Bachelor's degree in Public Administration, Information Technology, Community Development, Education, Business Administration, Communications, or related field
Minimum 7 years of progressively responsible leadership experience in program management, digital inclusion, community engagement, technology initiatives, education, workforce development, or public administration
Minimum 3 years of supervisory experience managing a team of 5 or more staff
Demonstrated experience managing complex programs, budgets, and multi-disciplinary staff
Experience developing and maintaining partnerships with government, nonprofit, academic, and private sector stakeholders
Strong strategic planning, operational leadership, and project management skills
Excellent written, verbal, and public presentation communication skills
Experience working with and in service of diverse communities across Philadelphia
Demonstrated commitment to racial equity, economic inclusion, and community-centered public service
PREFERRED QUALIFICATIONS
Master's degree in Public Administration, Public Policy, Urban Planning, Information Technology, or related field
Experience leading digital equity, digital inclusion, or broadband access programs at a city, state, or regional level
Familiarity with federal digital equity programs including BEAD, ACP, Digital Equity Act grants, and E-Rate
Experience with the City of Philadelphia government, OIT systems, or Philadelphia community organizations
Knowledge of community technology programs, Digital Literacy Alliance ecosystems, or navigator program models
Experience managing or overseeing frontline community service teams delivering resident-facing services
Proficiency in program evaluation, impact reporting, and data-driven decision making
Bilingual or multilingual skills a plus — Spanish, Chinese, or other languages widely spoken in Philadelphia
additionalInformation
Salary Range: $110k-$130k
Salary cannot exceed $130k
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Work Setting: in-person (onsite)
Did you know?

● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents

● Our wellness program offers eligibility into the discounted medical plan

● Employees receive paid vacation, sick leave, and holidays

● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,

ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

http://www.phila.gov/humanrelations/Pages/default.aspx