IT Service Desk Intern at City of Olathe in Renner Building

Summary: City of Olathe is seeking an IT Intern to gain hands-on experience in a professional environment. The IT Service Desk Intern will provide first level IT support to city employees, assisting with technical issues and ensuring effective communication with users. Responsibilities: - Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues - Responds timely to incoming inquiries and system alerts and notifications through service tickets - Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions - Documents user issues and troubleshooting steps within service desk solutions Required Qualifications: - One year of technical support experience is required unless enrolled in a relevant degree program - A high school diploma or equivalent is required Required Skills: Microsoft core business applications, Operating systems, Technical support, Service desk solutions, Hardware troubleshooting