IT Hardware Technician at City of Garland in Information Technology

IT Hardware Technician

Location: Information Technology

Summary

The Hardware Technician provides technical support for Windows desktops, laptops, iOS mobile devices, and related equipment while managing technology inventory. Responsibilities include configuring and deploying devices; receiving and fulfilling equipment requests; maintaining accurate asset records; and securely decommissioning equipment. This position supports reliable technology services and timely equipment availability for City departments.

Pay Range: (Depending on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Set up, configure, deploy, and replace devices, peripherals, and accessories for daily operations and replacement or expansion projects.
• Install operating systems and approved applications, apply updates, and verify device functionality before returning equipment to users.
• Enroll and manage devices using the organization’s endpoint management tools.
• Document work in the ticketing system, communicate progress to users, and escalate issues when needed.
• Receive equipment and supply deliveries, verify accuracy against orders, inspect for damage, and report discrepancies.
• Maintain accurate asset and inventory records, including equipment assignments, stock levels, warranties, and disposal status.
• Conduct regularly scheduled inventory audits and reporting to verify record accuracy and resolve discrepancies.
• Inspect and verify equipment returned to the warehouse, update its status, and restock items suitable for reuse.
• Prioritize and fulfill equipment and supply orders for daily operations and replacement or expansion projects.
• Process incoming and outgoing material requests for City departments and provide guidance on inventory availability and equipment needs.
• Initiate decommissioning of outdated or unneeded equipment, securely wipe stored data, and coordinate appropriate salvage, recycling, or disposal.
• Follow organizational security procedures for device access, data handling, backups, and equipment disposal.
• Identify recurring technical or inventory issues and recommend improvements to device setup, support, and warehouse procedures.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 3 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• Six months to 1 year advanced study in computer, accounting or inventory training
• 1-3 years experience in warehouse and computer inventory

Knowledge, Skills & Abilities:

• Working knowledge of Windows desktops and laptops, iOS mobile devices, peripherals, and accessories.
• Use ticketing, endpoint management, and asset tracking systems to document work and maintain reliable records.
• Communicate technical information clearly and provide courteous service to employees, City departments, vendors, and repair providers.
• Knowledge of inventory control, asset tracking, receiving, storage, order fulfillment, and inventory audits.
• Understanding of operating system installation, application deployment, software updates, and endpoint management tools.

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a warehouse environment; relatively free from unpleasant environmental conditions or hazards. The position requires that the incumbent be able to lift 35 pounds, work in close/cramped areas, work in dusty conditions, work in low-light conditions and be able to sit, stand, kneel, crouch and bend for brief periods of time.