Unit Clerk (NCS) - Mayor's Office of… at City of… · Baltimore

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $28.80 Hourly

Starting Pay:

$19.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

About the City of Baltimore, Mayor’s Office of Employment Development:

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city! To us*, e*conomic justice means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper – a workforce system that works.

YouthWorks is one of Baltimore City’s youth employment programs under the Mayor’s Office of Employment Development. Baltimore city residents aged 14-21 are connected with work opportunities where they earn money while gaining workforce skills and experience. Youth workers gain exposure to career opportunities and pathways and have access to financial education. YouthWorks is committed to ensuring access for those most impacted by generations of systemic and institutional racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services.

Job Summary

This is a service delivery position where work duties involve direct support of a YouthWorks unit comprised of approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative superior.

Essential Functions:

• Answer, screen, and direct calls to the appropriate person or unit
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
• Assisting youth & worksites with/ YW application
• Assisting with registration sessions, community events, etc.
• Complete end-of-summer worksite activity review forms for assigned worksites.
• Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders.
• Process and approve timesheet records for youth participants.
• Organize, file, and scan documents to worksite folders and the YouthWorks system.
• Ensure youth participant E-folders meet audit guidelines.
• Ensure accurate data entry and filing.
• Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
• Distribute MTA Charm Cards, paycards, and/or checks to youth participants.
• Perform quality review of 75 records daily.
• Maintain accurate daily work logs.
• Run worksite and youth reports daily.
• Assist with assigning youth to worksites.
• Confirm and verify hours worked for youth participants.
• Process and submit youth participant timesheets.
• Investigate, document, and resolve payroll issues.
• Investigate, document, and resolve all youth and worksite concerns and issues.
• Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff.
• Assist with coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.).
• Operate office equipment (i.e, multi-line telephone system, copiers, scanner, and laptop/desktop computer).
• Inventory office supplies and materials for the unit.
• Assist with the setup and breakdown of materials and equipment.
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
• Perform other related work assignments as directed.

Minimum Qualifications:

Education: Have a high school diploma or GED equivalent.

AND

Experience: At least 1 year of customer service experience. Three years of experience working in the human services field with youth programs.

Additional Requirements:

• Ability to pass a mandatory criminal background check
• Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations
• Must be willing to use personal vehicle for the completion of assigned duties daily as needed.
• Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
• Must be flexible to work some evening and weekend hours

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowledge, Skills, & Abilities:

• Ability to review and process a large volume of data to meet or exceed daily quota.
• Ability to work in a fast-paced environment.
• Solid ability to operate Microsoft Office software and Google Suite
• Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
• Detailed oriented
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities.
• Solid verbal and written communication skills
• Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
• Solid skills to quickly evaluate service delivery issues and identify resolution.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER