Coordinator, (Municipal) Civil Service - Austin Human Resources

Location: 5202

About This Position

Austin Human Resources is committed to building a high‑performing, diverse workforce and fostering a safe, respectful, and productive environment. We deliver strategic HR services that strengthen employee engagement, professional growth, and organizational excellence. As one of the fastest‑growing and most innovative cities in the nation, Austin values sustainability, public service, equity, collaboration, and continuous improvement.

The Coordinator, Civil Service supports both Municipal and Public Safety Civil Service operations by coordinating Commission meetings and disciplinary hearings, interpreting civil service statutes and rules, managing promotional processes, maintaining records and data systems, and responding to open records requests. This role ensures compliance with applicable civil service requirements and provides clear, accurate information to employees, departments, and stakeholders.

Job Description:

Coordinator, Civil Service

Purpose:

Coordinates Civil Service activities on behalf of City Management and the Civil Service Commission so they can comply with applicable civil service statutory requirements.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

When assigned to Public Safety Civil Service:

• Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines.

• Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures.

• Coordinates and administers aspects of the civil service promotional process for public safety departments.

• Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts.

• Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website.

• Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals.

• Responds to open records requests.

• Maintains Civil Service records compliant with the City’s records management system.

When assigned to Municipal Civil Service:

• Coordinates Commission meetings and disciplinary hearings including all required preparations and documents.

• Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City.

• Supports and assists with all processes required by the applicable civil service code.

• Coordinates and assists with all required legal documents and documentation.

• Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet.

• Maintains and enters data in systems required for reporting and collecting performance data.

• Provides and supports all logistical requirements of the department.

• Responds to open records requests.

• Coordinates and administers aspects of the civil service promotional process.

• Facilitates the issuance of bids.

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Civil Service processes.

• Knowledge of Federal, State and local laws and ordinances.

• Knowledge of city practice, policy and procedures.

• Skill in oral and written communication.

• Skill in handling conflict, hostile and/or uncertain situations.

• Skill in handling and prioritizing multiple tasks.

• Skill in the use of computers and related software applications.

• Skill in data analysis and problem solving.

• Skill in planning and organizing.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to provide the highest level of customer service.

• Ability to establish and maintain good working relationships with other City employees and the public.

• Ability to work in a team environment.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field.

• Experience may substitute for the education up to the maximum of four (4) years.

Preferred Qualifications:

• Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

• Experience tracking data and managing databases.

• Experience creating reports, presentations, meeting binders, and internal communications and memoranda.

• Experience delivering workplace training.

• Experience working with Boards and/or Commissions.

• Ability to travel to more than one work location; some evening and weekends may be required.

Licenses and Certifications Required:

None.

Notes to Candidate:

Salary Range: $28.76 - $35.39 hourly

Office Location:

Learning and Research Center

5202 E Ben White, Ste. 500

Austin, Texas 78741

Days and Hours:

Monday – Friday.
8:00 a.m. – 5:00 p.m.
Hours may vary due to operational needs. An alternative schedule and remote work/teleworking options are available, but the position requires a minimum of 40% of the week in the office.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of AustinDriver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application:

A complete and detailed employment application is required to evaluate your qualifications. Please follow the guidelines below:

• Clearly describe your experience for each position, especially as it relates to the minimum and preferred qualifications.

• Include all relevant experience, including supervisory or leadership roles.

• This information will be used to determine interview eligibility and starting salary, which is based on documented experience.

Important Reminders:

• A résumé is required for this position and must be uploaded at the time of application. Applications without this document will be considered incomplete and will not be reviewed.

• A résumé or cover letter does not replace a fully completed application.

• Do not use phrases like “see résumé” or refer to other documents to complete any section.

• The “Duties and Responsibilities” sections must be fully completed.

• The application is the primary basis for evaluating qualifications and determining compensation.

• Include all employment you wish to be considered, with job titles, dates, duties, and responsibilities for each role.

• Once the job posting closes, applications cannot be modified.

Use of AI is strictly prohibited to respond to the application and during the interview process.

If you are selected to interview: If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits, such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Background Check:

A criminal background check may be required, depending on the position's responsibilities.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.