Candidates with supermarket related experience preferred.

The Regional Field Manager will lead, and be responsible for all aspects of facilities management services to our partner’s premises, communicating efficiently with the premises management teams. They will manage the delivery of electromechanical, refrigeration and HVAC services through direct teams, supported by two supervisors, with technical competence in these disciplines. For services not delivered through their direct teams, they will work with approved vendors, ensuring that the quality of works is competed to an acceptable standard, and that the value of the works is in line with agreed rates and accepted industry norms. They will manage small projects on behalf our partner’s management team, liaising with approved vendors to obtain suitable quotations.

Key Responsibilities

• Management of facilities maintenance services

• Deliver complete facilities maintenance service within budget, meeting all contracted KPI’s.

• Manage and monitor the performance of their directly employed teams to ensure they meet required standards and KPIs.

• Monitor the performance/relationship and budgets of all maintenance vendors used by the business.

• Meet regularly with the partner’s premises managers, communicating all on-going maintenance activities, and updating on current project works.

• Actively work with the Help Desk to deliver best service outcomes via their direct teams and vendors, across all sites for which they have responsibility.

• Liaise with key suppliers to ensure that parts supply and subcontracted services are delivered to within acceptable standard, and to budget.

• Prepare and present monthly status pack reports (as required)

• Monitor and report on key performance indictor (KPI) areas on a monthly basis including:

  • Repair Time
  • Response time
  • First Fix
  • Perception Reports
  • PPM Completion
  • Budgetary control and tacking of revenue parts and subcontractor spend

• Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s.

Technical Accountabilities

• Manage the service delivery of technical trade services involving;
• Retail Store Technicians (electrical, security systems, food machinery, lighting etc) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)
• Conduct periodic inspections of company equipment including high value tools and equipment and vehicles
• Manage all other site maintenance requirements, across a wide range of disciplines, through company approved vendors
• Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service
• Identify and recruit vacancies within their directly employed operating structure
• Provide suitable out of hours, emergency call-out cover to premises managers
• Meet regularly with premises managers to determine their on-going requirements, and to report service and budgetary performance

Leadership of the direct teams

• Promote and develop the competencies of our technical and non-technical team members
• Effectively lead and manage the team to ensure delivery of prescribed deliverables

Qualifications / Experience

• Trade qualified, state licensed is preferred – but not essential
• At least 5 years relevant experience in managing facilities management services to multiple sites
• Additional post trade qualifications in management and engineering - highly regarded
• Proven ability in leading directly employed services team – essential
• Previous experience in a facilities management business – essential
• Intermediate to advanced Microsoft skills

Personal skills & Attributes (Values and Behaviors)

• Own and display City values, respect and value others and work as one team
• Maintain a professional and positive attitude at all times and act with integrity (lead by example).
• Display high level of motivation and drive at all times.
• Remain calm and organized at all times.
• Maintain a high standard of delivery on all work and meet deadlines.
• Demonstrate initiative and confidentiality across the business.
• Treat others with respect and be conscientious and courteous.
• Good verbal and written communication skills.
• Act as role model throughout the organization.
• At all times, represent the company in a professional and competent manner.
• Develop rapport and effective working relationships with City and Customer team members.
• Possess good organizational skills and work well under pressure and meet deadlines.

ABOUT CITY FMCity Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.

WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. 

We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!So, if you’re ready to get started, we’re ready for you.City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.