Entertainment/ Casino Valet Account Manager… at Citrin · US-OH-Col…

Summary: Citrin is a growing, purpose-driven organization that provides premium hospitality and related services to car dealerships across the country. They are seeking an Account Manager to oversee daily valet operations at client locations, ensuring operational excellence and customer satisfaction while managing a team and maintaining communication and safety standards. Responsibilities: - Ensures the daily operations within his/her portfolio perform in accordance to company policy. This includes working assigned hours at every assigned location(s), maintenance and upkeep of all assigned facilities, new hire training, enforcing the thinksafe program, and direct responsibility for week to week staffing - Directly responsible for client satisfaction and team of all assigned location(s) - Step in as shift lead and follow shift lead standard operating procedures and daily reporting when necessary - Ensuring payment, parking compliance, and reporting on a daily basis by utilizing parking software at any assigned locations, including being responsible for team’s utilization of parking software and hotel integration regarding guests, vehicles, occupied rooms and how that affects their room billing - Responsible for accurate valet billing and creates a clear audit trail that tracks cars to nightly room stay and reports to Citrin and client in a timely manner - Perform preventive maintenance and repairs on equipment (e.g., parking gates, parking machines, facility lighting, signs, equipment, etc.) - Day-to-day management of parking locations ensuring that parking operations are handled within Citrin and client guidelines and identify need - Very responsive to Operations Manager and Director instruction and feedback and executes action plans to resolve issues in a timely manner - Monitor facility maintenance for cleanliness standards, including but not limited to cleaning and maintaining grounds, parking lots, and garage facilities (e.g., stairwells, general lobby, parking space areas, etc.), sweep up location and take out the trash at each location Required Qualifications: - At least 1-2 years of leadership or operational experience (parking, hospitality, or service industry experience = bonus points) - Strong communication, time management, and tech skills (Google Apps, Microsoft Office) - Ability to lead by example and drive performance across a team - A flexible schedule and willingness to average 40-45 hours/week at the location - Required availability during hours of operation, Wednesday - Sunday, 7AM - 8PM - Although rare, must have the ability to assist on an on-call basis in case of location emergencies or major issues resulting in client dissatisfaction - Must have reliable transportation to get to and from work - Must be at least 18 years old - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - All candidates must complete a background and motor vehicle record check after a conditional offer has been made - Must have a valid driver's license with no significant infractions Preferred Qualifications: - Experience in automotive, parking, or car wash industries - Bachelor's degree in business or related field Required Skills: Google Apps, Microsoft Office, Parking Software Benefits: Opportunity to earn monthly performance bonuses in addition to base wages, Unlimited growth potential as we expand nationally, Culture-based around open communication and personal growth, Weekly pay, PTO, medical, dental, vision, life insurance, and many more!, Management bonus incentive, Focus on career growth and mentorship, Emphasis on flexible schedules, Fun and motivated co-workers