Senior Human Resources Generalist at Citizens &… · Location…

Senior Human Resources Generalist

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re an experienced Human Resources professional who enjoys solving problems, supporting people, and keeping things moving. At C&N, we’re seeking a Senior Human Resources Generalist to support a variety of HR programs, initiatives, and day-to-day operations while serving as a trusted resource to employees and leaders.

In this role, you’ll provide employee relations support, help ensure compliance with employment regulations, coordinate HR communications and projects, analyze workforce information, and identify opportunities to improve processes. If you’re organized, resourceful, and enjoy balancing people-focused responsibilities with analytical and operational work, this could be a great opportunity to make an impact across our organization.

You will be responsible for:

1. Employee Relations & Manager Support: Provide guidance to employees and leaders on HR policies, performance management, employee concerns, and workplace matters while supporting effective resolution and documentation.
2. Compliance & Risk Management: Support compliance with employment laws and regulations, coordinate HR audits, review policies and procedures, and assist with regulatory reporting and corrective actions.
3. HR Communications & Employee Experience: Develop and distribute employee communications, maintain HR resources, and support employee engagement, recognition programs, and organizational initiatives.
4. Reporting, Analytics & Leadership Support: Analyze workforce information, prepare reports and presentations, track HR metrics, and provide insights that support informed decision-making and organizational priorities.
5. HR Operations & Process Improvement: Coordinate departmental projects, maintain HR systems and records, improve processes and workflows, support payroll processing and validation, and assist with cross-functional initiatives.

Requirements:

Education & Experience – You will need a Bachelor's Degree AND 4–6 years of related Human Resources experience OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Communication

• Collaboration

• Problem-Solving

• Adaptability

• Diplomacy & Tact

• Conflict Navigation

• Risk Assessment

• Data Analysis
• Process Improvement

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Manages Complexity: Analyzes situations, gathers data, and evaluates options to solve complex problems effectively.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.