Vice President (VP), Issue Quality Control… at Citigroup · Heredia

Vice President (VP), Issue Quality Control and Engagements Lead Location: Heredia Costa Rica The Vice President (VP), Issue Quality Control and Engagements Lead will be responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. This includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline.  Additional responsibilities include supporting the business in coordinating non-regulatory engagements from planning to reporting including the reporting of their status to senior management. Key Responsibilities: Issue Quality Control (IQC): Execute Quality Control activities across the full issue lifecycle in line with Issue Management, Quality Controls, and where required Quality Assurance procedures. Assess issue pervasiveness, challenge severity, impact and navigate management in the drafting of risk driven observations. Challenge Management’s proposed remediation approach ensuring that it addresses root causes, it is sustainable and adheres to external (regulatory) & internal (policy) requirements. Support key stakeholders in the design and development of corrective action plans to address identified control gaps or failures Leverage lessons learned from prior IQC reviews to improve the quality of remediation & timely closure of issues Non-Regulatory Engagements: Establish a network of key stakeholders in control functions to enable effective collaboration and partnership during engagements Engage IA, ORM, ICRM, etc. on Audit/Exam scoping, bringing in SMEs as needed, to manage exercise scope; get business de-scoped where it makes sense. Support the business throughout all phases of the review/exam lifecycle by: advising on scope determination, advising business/function on the drafting of responses to optimize for positive outcomes. challenging response drafts for adequacy before submitted back. engaging issues management resources to assist owners in issue lifecycle activities should Issues/CAPs be raised from the exercise. Issue Reporting & Analysis (across IQC and Engagement’s) Create and continuously maintain a comprehensive, centralized view of the progress of planned non-regulatory engagements with potential impact to the business processes and teams, including planned coverage of internal control functions. Design and deploy reporting capability to ensure effective and timely communication of progress of these engagements including scope, impact on the business teams and prompt escalation of potential concerns. Contribute to a robust process for reporting key updates of issue status, and escalating areas of concerns in timely manner. Valuable input would primarily derive from issue QC activities and Utilize analytics tools to assess issue themes and trends together with their associated root causes and risks. Analysis should drive valuable propositions around thematic or targeted remediation. Support identification and analysis of potential control gaps and operational risks for the business and the Franchise, leveraging data analysis to assess impact. Qualifications: Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi’s Policies, Standards, and Procedures. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Advanced English Skills required Strong problem-solving and decision-making skills Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education: Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Issue Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.