Senior Manager, Automation Quality Engineering at Citigroup · Tampa

Senior Manager, Automation Quality Engineering Location: Tampa Florida United States Senior Manager, Automation Quality Engineering - Vice President The Automation Quality Engineering Senior Manager (IT Quality Senior Manager - C13) is responsible for delivering exceptional quality outcomes through hands-on automation engineering, comprehensive testing strategies, and robust technical assurance. This role requires deep subject-matter and industry expertise within a defined technology domain, contributing to establishing and championing AI-assisted quality engineering practices and delivery standards across broader teams. The position demands an in-depth understanding of how various technology and quality processes integrate to support overall functional and organizational objectives, with a keen eye on optimizing these processes through intelligent automation. Basic commercial awareness is needed to understand the broader impact of technical decisions. Strong communication, collaboration, and diplomacy skills are essential. The individual will work closely with cross-functional partners—often influencing and guiding colleagues in other areas and occasionally external stakeholders—to ensure alignment on AI-driven quality standards and delivery expectations. This role is accountable for the quality, accuracy, timeliness, and completeness of assigned deliverables, specifically focusing on automated validation and AI-enhanced insights. The individual may also contribute to planning activities, process improvements leveraging AI, and policy or standards development within their area of expertise. Responsibilities: Designs, develops, and enhances robust and scalable automation testing frameworks in Java and Spring Boot environments, analyzing both functional and non-functional requirements to ensure comprehensive coverage. This is a highly hands-on automation engineering role. Implements and maintains advanced API automation suites using Rest Assured for thorough testing of RESTful and other web services, integrating AI-assisted anomaly detection and validation techniques. Applies Behavior-Driven Development (BDD) principles to craft clear, executable specifications (e.g., Gherkin), collaborating closely with product owners and developers to ensure shared understanding and AI-enhanced test case generation. Develops and executes advanced SQL queries for Oracle DB and interacts with MongoDB for efficient data setup, validation, and verification within automation scripts, potentially leveraging AI for complex data pattern identification. Leads initiatives related to the User Acceptance Testing (UAT) process and product rollout into production, including the design and implementation of appropriate automation scripts and AI-driven insights for an application testing strategy. Conducts a broad range of complex process monitoring, product evaluation, and audit assignments, focusing on areas requiring deep technical insight and utilizing AI-powered analytics to identify potential risks and areas for improvement. Collaborates seamlessly with local and global stakeholders, such as the QA team, production support team, environment management team, and DBA team, to ensure project stability and productivity through effective automation and AI-driven predictive quality. Ensures project standards and procedures are fully and clearly documented and followed throughout the software development life cycle, emphasizing AI-driven quality gates for automation and continuous feedback loops. Monitors products for conformance to standards and processes for conformance to procedures; identifies risks and ensures annual organizational reviews of standards and procedures are conducted, using AI to flag deviations and suggest corrective actions. Documents findings and performs root cause analyses, leveraging AI-assisted tools for faster identification of underlying issues, recommending solutions and improvements to existing standards and procedures; collaborates with other technology areas to develop new, AI-informed standards and procedures. Ensures all corrective actions are assigned, documented, and completed in a timely manner, with AI potentially tracking resolution progress. Verifies traceability in project work products, linking requirements to test cases and defects, potentially using AI to ensure comprehensive coverage and identify gaps. Gathers, maintains, and reports on quality metrics, including automation coverage, defect trends, and overall application health, utilizing AI for advanced analytics and predictive insights into quality. Continuously researches and applies industry quality trends and best practices in AI-assisted automation, BDD, and API testing, adapting them to the current environment. Acts as an advisor and mentor for junior members of the team, fostering a culture of technical excellence, continuous improvement, and the adoption of AI in quality engineering. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations; adhering to Policy; applying sound ethical judgment regarding personal behavior, conduct, and business practices; and escalating, managing, and reporting control issues with transparency. Performs other duties and functions as assigned. Qualifications: 6+ years of IT Quality Assurance and Automation Engineering experience required. Strong knowledge and hands-on experience in Java and Spring Boot are mandatory, specifically for developing, debugging, and optimizing robust automation frameworks and testing utilities. Mandatory expertise in API automation using Rest Assured for testing RESTful services, including intricate scenarios involving authentication, data manipulation, and response validation, with an understanding of how AI tools can augment these efforts. Solid understanding and practical application of Behavior-Driven Development (BDD) principles and frameworks (e.g., Cucumber, Gherkin) for creating clear, collaborative, and executable specifications, integrating with AI for enhanced test generation and analysis. Comprehensive grasp of Testing Fundamentals, including various testing types (unit, integration, system, performance, security), AI-assisted test design techniques, the defect lifecycle, and the Systems Development Lifecycle (SDLC). Proficiency in working with data interchange formats such as JSON and XML, including parsing, generating, and validating these formats within automation scripts, and leveraging AI for schema validation and data integrity checks. Strong experience and knowledge of database technologies, specifically Oracle DB and MongoDB, including advanced SQL querying and NoSQL operations for data validation within automation, potentially guided by AI for complex query optimization. Strong knowledge of branching strategies, DevOps practices, and CI/CD pipelines (e.g., Jenkins, GitLab CI) is mandatory, with extensive experience integrating and optimizing AI-enhanced automation tests into these pipelines. In-depth knowledge, understanding, and analytical thought in complex system architectures and business processes, with an ability to apply AI for system intelligence and predictive quality. Experience and knowledge of Selenium automation is preferred for UI test automation, complementing AI-driven visual testing and UI anomaly detection. Demonstrated ability to assess risk proactively and drive quality with confidence, championing the adoption of new technologies, including AI, in quality engineering. Education: Bachelor’s/University degree or equivalent experience Master’s degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Technology Quality ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: May 26, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.