KYC Operations Training Specialist at Citigroup · Heredia

KYC Operations Training Specialist Location: Heredia Costa Rica The KYC Operations Training Specialist will primarily oversee and drive the training of KYC Operations staff both in technical processes and soft skills, will also act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits. Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times. Responsibilities: Management and delivery of the New Hire KYC Foundation Course for Global KYC Operations Identify skill gaps on an on-going basis (for both Technical and Soft skills) Design / amend training material and assessments accordingly using the most appropriate learning interventions. Maintain adequate controls: tracking learning and attendance, on time publishing of training invites, new hire follow ups, publishing training material. Ensure that all learning and development deliverables / queries / requests are delivered on time and to the highest standard. Deliver training to all business levels; operations to senior managers. Develop and maintain good client relationships. Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material. Qualifications: 2-5 years of experience in learning & talent development. 90% English Spoken Required Ability and knowledge on developing and delivering training materials / experiences for all levels on the organization Capable of building effective networking at all levels Knowledge in technology based learning is an advantage. KYC / AML knowledge is a strong advantage. Ability to work effectively with MS Office applications. Education: Bachelor's degree/University degree OR equivalent experience Role Overview We are seeking an experienced Trainer /Learning and Development Partner to support and strengthen our training operations within a fast‑moving, complex environment. This role is responsible for delivering high‑quality training solutions, managing training processes and documentation, and ensuring alignment with learning standards, compliance requirements, and business objectives. The ideal candidate brings strong learning fundamentals, operational discipline, and the ability to manage risks, issues, and stakeholder expectations while working collaboratively across teams. Key Responsibilities Training Delivery & Operations Deliver and support structured training programs aligned to business, compliance, and operational requirements Manage day‑to‑day training administration, processes, and procedures Maintain, prepare, and review training materials and documentation to ensure accuracy and consistency Apply learning principles and modern learning practices to enhance training effectiveness Process, Risk & Issue Management Identify, manage, escalate, and resolve training‑related risks and issues Ensure adherence to internal policies, regulatory requirements, and control procedures Support continuous improvement of training processes and operational execution Stakeholder Communication & Collaboration Communicate clearly and professionally with participants, peers, and partners Build collaborative relationships to support effective training delivery Support alignment with shared objectives across training and operational teams Professional Standards & Accountability Act with integrity, accountability, and ethical judgment at all times Focus on outcomes while maintaining quality, accuracy, and compliance Demonstrate credibility and reliability in a high‑trust environment Required Qualifications (Must Have) High School Diploma or equivalent 2–3 years of relevant experience in training, learning operations, or a related environment Knowledge of: Learning principles and training best practices Training processes, procedures, and administration Training products, services, and documentation management Must have intermediate Excel skills, including data analysis, formulas (e.g., VLOOKUP, PivotTables), and basic reporting.The role requires the ability to efficiently manage datasets, generate insights, and support day-to-day operational and reporting needs. Proven ability to manage risks and issues in an operational environment Experience working in a dynamic, fast‑paced training operation Strong accountability, ethics, and results orientation Preferred Qualifications Bachelor’s degree or equivalent experience Exposure to: Financial services products or operational environments Compliance, policy, and regulatory frameworks Business processes, systems, and training tools Demonstrated communication and relationship‑management skills Ability to adapt to changing priorities and multiple perspectives Intermediate experience influencing, collaborating, or supporting initiatives without direct authority Key Attributes for Success Accountable: Takes ownership and follows through Ethical: Acts with integrity and prioritizes the greater good Results‑Oriented: Focuses on outcomes while maintaining quality Credible & Trustworthy: Builds confidence with stakeholders Why Join Us? Work in a challenging, fast‑paced environment with meaningful impact ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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