Customer Service and Sales Representative -… at Citigroup · Florence

Customer Service and Sales Representative - Train Onsite Work from Home Salary up to $21/hourly Location: Florence Kentucky United States Train onsite/ Home Office Program This position requires you to complete training onsite at 4600 Houston Road, Florence KY After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions and technology that is required. Attached resume is required in order to move forward and be considered for an interview. We Offer: Competitive rates start at $ 20/hr! Day 1 Health Benefits! Onsite Fitness Center Onsite Medical facility Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Career Development opportunities to grow your career at Citi The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service & Sales ------------------------------------------------------ Time Type: ------------------------------------------------------ Primary Location: Florence Kentucky United States ------------------------------------------------------ Primary Location Full Time Salary Range: $41,600.00 - $53,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: May 07, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.