RES Account Manager (Mortgage) at Citibank · Kowloon…

The Mortgage Analyst 2 is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met.

• Acquire new clients through tele-caller supported outbound calling and micromarketing activities.

• Regularly engage with any of the following support teams: service team, product team, credit administration team, credit policy team, acquisition teams and senior managers/team leaders.

• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions.

• Analyze client interests, problems, and potential need for new products and services.

• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities.

• Receive training and assistance for team members including sales executives and tele-callers.

• Organize marketing activities to get new sources of lead generation and new business.

• Conduct first level risk analysis to understand fitment with Citi’s policies.

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Qualifications:

  • 0-2 years of relevant experience

  • Experience in the financial sector and sales preferred

  • Working knowledge of related financial regulations and mortgage transaction structure

  • General understanding of regulatory compliance, guidelines and regulations

  • Consistently demonstrates clear and concise written and verbal communication

  • Effective problem-solving and negotiation skills

  • Education:

    • Bachelor’s degree/University degree or equivalent experience

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles. For further details, please refer to the public website of HKA

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group: Consumer Sales

Job Family: Consumer Product Sales

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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